FAQs

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Frequently Asked Questions

  1. When will I receive my order?

    Shipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas) for you to receive your order.

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  2. Do you deliver internationally?

    No, currently the OM System Store delivers to United States addresses.

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  3. Where can I buy Camera and Audio spare parts?

    You can purchase Olympus Cameras spare parts from Hartland Camera Repairs.

    Hartland Camera Repairs
    Unit 7, 16 Stanford Way, Malaga WA 6090
    Phone : 08 9328 3499  Fax : 08 9227 1613
    Email : [email protected]

    For all Audio spare parts, please contact us for further information. 

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  4. Is my product covered by PRO Service?

    Currently, the PRO Service covers the OM SYSTEM OM-1, OM-D E-M1X, OM-D E-M1 Mark III, OM-D E-M1 Mark III, and all M.ZUIKO DIGITAL lenses. For more information on the PRO Service Programme, please visit this page. 

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  5. My camera doesn't focus or take a photo when touching the screen?

    Please check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen. 

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  6. Where can I register my products?

    Follow the link to our registration page to get started: Register

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  7. My camera is not charging. What do I do?

    Please check that camera, battery and charger contacts are clean, if there is dirt on any of the contacts, the charging process might not work effectively. Please also check if the battery charger or battery is intact by plugging all cables in correctly and ensuring that the charging lamp illuminates. If the problem persists, please contact our Support Team. 

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  8. Should battery be removed from camera when not in use?

    If you shoot at least once a week, leave the battery inside, if its more than a month. Make sure it stays outside. Yes, it is completely fine to leave your camera's batteries in for an extended period of time. As long as the camera is completely off, then you shouldn't have a problem

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Latest Questions

  1. Why am I being charged tax? (for tax exempt and non tax exempt customers)

    Prices quoted on the website do not include taxes. Tax will be determined at checkout based on the shipping address. For all orders placed in the United States, we must charge sales tax in all states where sales tax is applicable. If you are Tax Exempt, OM SYSTEM accepts tax exempt orders submitted from all organizations with a valid Tax Exempt certificate. Please request tax exemption BEFORE placing your order.  To place a tax-exempt order, please follow these steps:

    • Create an account on explore.omsystem.com
    • Once your account is set up, email our customer service team at [email protected] with your tax-exempt certificate.
    • Our tax department will review your certificate for validation.
    • Once approved, our customer service team will notify you, and your account will be updated to reflect tax-exempt status.
    • After approval, log in to your account and place your order—tax will be automatically removed at checkout.
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  2. Where is item shipping from? How long will it take for ground shipping to be delivered to ship to me?

    All new items ship from our warehouse in Pennsylvania.  Ground shipping normally takes 5-7 business days depending on your location.  Note, most orders do require 1-2 additional business days to process. 

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  3. If I Order for next day (or two day) when will it ship out or why was it not shipped out in time?

    All new items ship from our warehouse in Pennsylvania.  2 Day Air orders do require 1-2 additional business days to process.

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  4. I received my order but no invoice was provided in the box?

    If you need an invoice for your order you can go to My Account -> Account Dashboard -> My Orders and find the order you require a copy of the invoice. Click on View Order -> Invoices -> Print Order. In some cases, if we made changes to your order after it was placed online, we need to generate an invoice for you as those changes are not updated to the website. In these cases, email us with your order number and let us know you would like an invoice.

     
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  5. Who pays for the shipping back?

    It is the customer’s responsibility to pay for the shipping back to our warehouse. We do not offer free returns. If you feel your reason for return is outside of our normal policy, please contact us.

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  6. How do I go about returning an item? When will I get refund for returned product? (expected turnaround time)

    Once something is received back into our warehouse for a credit, please allow up to an additional 35 business days (from the date it is received) before you will see the credit back to your card. We cannot offer exchanges due to changes in item availability. Please return your item and place a new order.

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  7. Do you sell reconditioned products?

    Yes, in the United States only. Please check back often as we replenish the inventory. Visit the OM SYSTEM Outlet.

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  8. Why is there a charge on my credit card for a pre-order item?

    Anytime an order is placed the funds are captured at checkout.

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