<\/p>\n
How do I make a booking?<\/b>
\n\u2013 When selected an activity or service, take a look at the calendar on the listing page. There, click to select the options (how many people, how many vessels, etc); then you will select the starting day and hour; You will then see the total amount to pay; At last click on the Book Now button.
\n\u2013 At the Checkout page, fill in your personal information and payment details. Then, click on Pay Now, to complete the purchase.
\n\u2013 Once you submit your booking the reservation will be confirmed. In most cases booking is confirmed immediately after purchase or in the next few hours. You\u2019ll receive the ticket voucher via email. Please print your ticket (unless it\u2019s a mobile voucher) and bring it to the meeting point stated on the ticket.
\nCan I book over the phone?<\/b>
\nExperitour.com is an online travel agency and all the tours must be booked through the website. You can contact our sales team on (+351) 211 339 015 or (+351) 915 623 588 if you need help with the booking or with the payment.
\nDo I need to register before buying a tour?<\/b>
\nNo. You can simply book the tour and on checkout we will ask you an email and automatically create your account.
\nOnce I\u2019ve booked is my reservation confirmed?<\/b>
\nSome of the experiences are of automatic confirmation, others are not. Sometimes our team needs to confirm it offline with the Tour Supplier, which will not take more than 24 hours. You\u2019ll receive a confirmation email with the voucher. If you fail to receive your confirmation email, check your spam folder or contact us at general@experitour.com.
\nCan you provide transportation services to\/from my hotel?<\/b>
\nMany of our guided tours include transportation to and from your hotel. Please check the \u2018What\u2019s included\u2019 section of the product\u2019s page to check if this service is available.
\nCan I book flights, hotels or car rental through you?<\/b>
\nExperitour.com does not offer bookings for flights, car rental or hotels. We specialize in sightseeing tours, excursions, attractions and events in hundreds of destinations worldwide.<\/p>\nPAYMENT<\/h3>\n
Is my payment secure?<\/b>
\nYes, we use an online payment system that is internationally recognized and entirely secure. It protects against fraud and unauthorized transactions by encrypting your payment information.
\nWhat type of payment options do you accept?<\/b>
\nExperitour accepts all major international credit cards and Paypal, and guarantees the highest standards of security and control. You can also pay by multibanco, when in Portugal.
\nWhen am I charged for my booking?<\/b>
\nWhen you book a tour and pay using credit card or PayPal, you are only creating a payment authorization. You will only be charged once the tour is confirmed. You will still see this movement depending on the bank.<\/p>\nCHANGES & CANCELLATIONS<\/h3>\n
Can I make changes to my booking?<\/b>
\nIt may be possible to make changes to your reservation, however this depends upon the type of change required and is at the discretion of the travel service provider. Contact the Customer Service with your booking code and we\u2019ll be able to advise you if the change is possible. Please select your tour carefully, as not all travel service providers will accept changes once you\u2019ve received confirmation of your reservation.
\nHow do I cancel a booking?<\/b>
\nTours booked through experitour.com have a simple 3 days refund policy. If cancelled at least 3 days before the tour you receive your money back. If cancelled after, you don’t.<\/p>\nRESOLVE A PROBLEM<\/h3>\n
I booked an activity but haven\u2019t received my tickets or voucher. What should I do?<\/b>
\nCheck your spam folder. Otherwise, we may have sent you an email stating when you can expect your voucher. While we\u2019ve successfully received your reservation we might be waiting for further confirmation from the tour organizer. You\u2019ll receive the tickets by the date stated in the email. If you haven\u2019t received an email or your voucher contact us at general@experitour.com.
\nWhat do I do if I am late for my tour?<\/b>
\nRefer to the contact details listed on your voucher and contact the tour operator for instructions. There\u2019s no guarantee you\u2019ll be able to join your tour at a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Many travel services carry heavy cancellation penalties.<\/p>\n
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