Refund Policy
Our Promise to You
We built this platform for people who are fighting for better careers, bigger paychecks, and a little more confidence. If our training isn’t the right fit, we won’t hold your money hostage. We ask for honesty; we offer fairness. That’s how we protect both your goals and our ability to keep building quality learning tools for everyone.
Quick Summary (At a Glance)
Individual purchases (single courses, simulators, or bundles sold as one-time items):
30-day money-back guarantee if you have not completed more than 20% of any included simulator(s).Lifetime membership plans:
60-day money-back guarantee if you have not downloaded all 50+ ebooks and have not completed more than one (1) course.
“Completed” means reaching the completion state recorded by our platform (e.g., 100% progress or passing all required modules). “Download” means a successful file download logged by our system.
Why These Guardrails Exist
We pour real time and resources into creating hands-on simulators, labs, and ebooks. Unlimited access without basic limits would invite abuse and make it hard to keep prices student-friendly. These simple thresholds let you explore confidently—while helping us keep the lights on for everyone who follows.
What Counts Toward Eligibility
1) Individual Purchases
Eligible for a refund within 30 days of purchase when all the following are true:
You did not complete more than 20% of any simulator included in that purchase.
Your request is made within 30 calendar days from the purchase date.
The purchase is not already refunded or under chargeback/dispute.
Not eligible if:
You completed over 20% of any included simulator.
The 30-day window has passed.
2) Lifetime Membership Plans
Eligible for a refund within 60 days of purchase when all the following are true:
You have not downloaded all 50+ ebooks (i.e., our system shows fewer than all ebooks downloaded).
You have not completed more than one (1) course.
Your request is made within 60 calendar days from the purchase date.
The purchase is not already refunded or under chargeback/dispute.
Not eligible if:
You downloaded all ebooks, or
You completed more than one course, or
The 60-day window has passed.
How to Request a Refund (3 Simple Steps)
Send us your order details (order ID/email used at checkout).
Tell us why it wasn’t a fit—optional, but it genuinely helps us improve.
We’ll verify eligibility against the criteria above and confirm next steps.
We typically process approved refunds to your original payment method. Your bank or card issuer may take additional time to post the funds.
Fair Use & Abuse Prevention
We trust our community. At the same time, we automatically monitor unusual activity (e.g., mass ebook downloads followed by a refund request, multiple accounts, or progress manipulation). If we detect abusive behavior or fraud, we may deny the refund and restrict future access to our platforms.
Chargebacks
If a chargeback is initiated while a refund review is in progress, we must pause our process and respond to your payment provider. To keep things smooth and fast, contact us first—we’re here to help.
Our Heart on This
You’re not just a transaction. You’re someone trying to change your story. We’ll always lead with fairness. If our platform isn’t moving you forward—and you’re within the guidelines above—we’ll make it right.