What is Smallchat?
Smallchat integrates directly with Slack to allow teams to communicate with website visitors without switching between applications. This tool creates dedicated threads for each conversation, enabling organized management of customer interactions from a single platform.
The platform offers customizable chat widgets that match brand aesthetics, along with features like auto messages to engage visitors and conversation analytics to track performance. Smallchat supports multiple sites through different Slack channels and provides tools for managing customer contacts and editing messages in real-time.
Features
- Slack Integration: Manage website visitor conversations directly within Slack through dedicated threads
- Customizable Widget: Style chat widgets to match brand identity with easy customization options
- Auto Messages: Engage visitors with custom trigger messages to start conversations automatically
- Contact Management: View customer information and export contact lists as CSV files
- Message Editing: Edit or delete messages even after they've been sent to correct typos
- Conversation Analytics: Track interaction metrics month-to-month to monitor business performance
- Multi-Site Support: Connect multiple websites to separate Slack channels for organized management
Use Cases
- Managing customer support inquiries from website visitors
- Engaging potential customers visiting business websites
- Converting website visitors into leads through real-time chat
- Centralizing customer communication within existing team workflows
- Tracking customer interaction metrics for business analysis
- Providing immediate assistance to website visitors without additional software
FAQs
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How does Smallchat integrate with existing Slack workflows?
Smallchat runs directly within your Slack team, creating new threads for each website visitor conversation so your team can manage all communications from one place without learning additional software. -
What customization options are available for the chat widget?
Smallchat offers full customization of the chat widget with easy styling options that allow seamless integration with your brand's visual identity and website design. -
Can I use Smallchat with multiple websites?
With Smallchat Pro, you can add additional websites and connect each to its own dedicated Slack channel for organized management of multiple sites. -
What analytics does Smallchat provide?
Smallchat offers conversation analytics that track the number of interactions month-to-month, helping you monitor how your business is performing with visitor engagement.
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Smallchat Uptime Monitor
Average Uptime
100%
Average Response Time
130.47 ms
