What is Questback?
Questback is a comprehensive experience management platform designed to help organizations transform feedback into actionable insights. With over 25 years of experience, the platform offers specialized solutions for employee engagement, customer satisfaction, and market research through customizable surveys and advanced analytics tools.
The platform provides user-friendly features including unlimited survey creation, multi-language support, smart notifications, and seamless distribution via email, SMS, links, or QR codes. Organizations can leverage ready-to-use templates, GDPR-compliant data protection, and professional services through InsightLab to maximize the impact of their feedback programs and drive organizational effectiveness.
Features
- Unlimited Survey Creation: Create as many surveys as needed without restrictions
- Multi-Language Support: Conduct surveys and generate reports in multiple languages
- Smart Notifications: Customize alerts based on specific response criteria
- Advanced Analytics: Generate insights through heatmaps, top-bottom analysis, and AI-powered topic analysis
- Professional Services: Access expert support through InsightLab for project management and analysis
Use Cases
- Conducting employee engagement and pulse surveys
- Measuring customer satisfaction and loyalty metrics
- Performing market research to identify growth opportunities
- Implementing 360-degree feedback programs
- Managing whistleblower and ESG compliance surveys
FAQs
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What types of surveys can I create with Questback?
Questback supports employee surveys, customer satisfaction surveys, market research surveys, pulse surveys, exit surveys, and specialized surveys for ESG compliance and whistleblower programs. -
Does Questback offer templates for surveys?
Yes, Questback provides over 30 high-quality templates for various survey types, including CX and EX editions with multi-language support. -
How does Questback ensure data security?
Questback offers full GDPR protection coverage, multi-factor authentication, single sign-on options, and secure API access to protect sensitive information. -
What support options are available?
Support includes phone and email assistance, online onboarding, webinars, tutorials, manuals, and access to a personal Customer Success Manager for higher-tier plans. -
Can I try Questback before purchasing?
Yes, Questback offers a 14-day free trial for its Starter plans, allowing users to explore basic features without a credit card.
