What is Paligo?
Paligo is a cloud-based Component Content Management System (CCMS) designed for structured authoring and content management. It enables organizations to create, manage, and publish documentation efficiently through topic-based authoring and smart content reuse features. The platform supports multi-channel publishing to various formats including PDF, HTML5, and eLearning SCORM packages.
The system offers collaboration tools, version control, translation management, and integration capabilities with platforms like Zendesk, Salesforce, and translation memory solutions. Paligo helps teams reduce content creation time, improve consistency, and future-proof valuable organizational content through structured authoring practices.
Features
- Single sourcing: Unparalleled content reuse features with single-sourcing of everything from topics to the smallest text fragment
- Structured Authoring: Topic-based authoring that enables content reuse as components in multiple publications
- Content Reuse: Smart content reuse capabilities that reduce time to market and avoid unnecessary content creation
- Multi-channel Publishing: Publish content to PDF, HTML5, eLearning and more with a single click
- Translation Management: Smart translation management features that eliminate the need to manage multiple language files
- Versioning: Complete revision history and control with topic-level audit trails and version branching
- Collaboration: Cloud-based system enabling team collaboration with suggestions mode (track changes) and workflows
- Integrations: Connect with platforms including Zendesk, Salesforce, ServiceNow, GitHub, and translation tools
Use Cases
- Technical documentation creation and management
- Customer support documentation and knowledge bases
- Standard Operating Procedures (SOPs) and policies & procedures
- eLearning content development with SCORM packages
- Multi-language documentation with translation management
- Content reuse across multiple publications and versions
- Team collaboration on documentation projects
- Publishing documentation to multiple formats and channels
FAQs
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What types of user licenses does Paligo offer?
Paligo offers Author licenses with full access to all functionality, Contributor licenses for subject matter experts with limited authoring capabilities, and Reviewer licenses for content feedback and approval. Additional custom user types are available on Enterprise plans. -
How does Paligo handle data security and ownership?
Paligo does not own customer data and maintains strong security measures including ISO 27001 certification, data encryption in transfer and at rest, hourly backups, and hosting in SSAE 16/SOC 2 certified Amazon AWS data centers. Customers retain full ownership of their content. -
What export options are available to avoid vendor lock-in?
Paligo provides several export options including robust and well-structured open standard XML formats, ensuring customers can migrate their content if needed and only stay with Paligo by choice rather than necessity. -
What training options are available for new users?
Paligo offers training packages including Basic and Premium options with e-learning, learning plans, Q&A sessions, dedicated training sessions, user certification, and onboarding managers to help teams get proficient with the system.
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Paligo Uptime Monitor
Average Uptime
100%
Average Response Time
79.13 ms
