What is Ordering Stack?
Ordering Stack is a cloud-based software platform designed specifically for multi-unit restaurants and quick-service restaurant (QSR) chains. The system provides a comprehensive ecosystem that integrates all digital ordering channels with existing point-of-sale (POS) systems, eliminating the need for restaurant operators to manage multiple disconnected platforms.
The platform offers self-service kiosks that operate on hardware-agnostic devices, web and mobile ordering applications that customers can access from their own devices, and seamless integrations with popular food delivery aggregators like Just Eat Takeaway, Glovo, UberEats, Wolt, and Bolt. Additionally, Ordering Stack includes loyalty program modules with features such as point collection, coupons, rewards, and customer segmentation, along with kitchen display systems (KDS) and order status screens to optimize restaurant operations.
Features
- Self-Service Kiosks: Customizable kiosk applications that transform any kiosk device into a self-service station for menu browsing, order placement, and payments
- POS Integration: Seamless two-way data exchange with existing POS/ERP systems without requiring POS replacement
- Aggregator Integration: Proven integration with food delivery platforms like Just Eat Takeaway, Glovo, UberEats, Wolt, and Bolt
- Loyalty Program Management: Comprehensive loyalty features including point collection, coupons, rewards, and customer segmentation
- Web and Mobile Ordering: Branded web and mobile applications for delivery, take-away, or dine-in orders
Use Cases
- Implementing self-service kiosks in restaurant locations to increase order throughput
- Integrating multiple food delivery aggregators into a single order management system
- Creating branded mobile applications with loyalty programs for restaurant chains
- Streamlining kitchen operations with digital display systems and order status tracking
- Digitizing customer service across multiple restaurant locations while maintaining existing POS systems
FAQs
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How does Ordering Stack integrate with existing POS systems?
Ordering Stack connects with existing POS systems through APIs provided by the POS vendor, acting as an overlay that enhances POS capabilities without changing existing functions. Order information from all channels flows into the POS system the same way as cashier orders. -
Can I integrate my existing loyalty program with Ordering Stack?
Yes, existing loyalty programs can be integrated using the Loyalty Integrator Module, which supports comprehensive loyalty scenarios through Ordering Stack's APIs and Webhooks. -
How long does implementation typically take?
Implementation typically takes two to four months, depending on client needs such as custom kiosk interfaces and additional integrations. -
Does Ordering Stack work offline?
No, Ordering Stack requires an internet connection as it operates as a cloud-based platform. -
How should I prepare my menu for use on self-service kiosks?
You should create high-quality content including attractive photos and detailed descriptions of menu items, which are then uploaded to the kiosk application for display.
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Ordering Stack Uptime Monitor
Average Uptime
100%
Average Response Time
246.4 ms
