What is IR?
IR provides comprehensive experience management solutions designed to monitor, troubleshoot, analyze, and optimize critical business systems across communications, payments, and infrastructure environments. The platform leverages artificial intelligence to deliver real-time insights into performance issues, enabling organizations to maintain seamless user experiences and ensure business-critical systems operate reliably.
Through specialized solutions for unified communications, collaboration, contact centers, high-value payments, card payments, real-time payments, and infrastructure optimization, IR helps more than 1,000 organizations across 60 countries simplify technological complexity. The Prognosis platform powers all solutions, with recent innovations including Iris conversational AI intelligence for multi-vendor UC&C observability and Prognosis Elevate observability-as-a-service.
Features
- Prognosis Platform: Powers all solutions with comprehensive monitoring and analysis capabilities
- Iris Conversational AI: Intelligence layer built specifically for multi-vendor UC&C observability
- Real-time Monitoring: Identifies and resolves performance issues as they occur
- Multi-environment Support: Covers communications, payments, and infrastructure systems
- Enterprise UC Solutions: Manages unified communications and collaboration ecosystems
- Payment Intelligence: Analyzes transaction data across high-value, card, and real-time payments
- Infrastructure Optimization: Supports HPE-NonStop and other critical systems
Use Cases
- Monitoring unified communications and collaboration systems performance
- Troubleshooting contact center technical issues in real-time
- Analyzing high-value payment transactions for financial institutions
- Optimizing infrastructure for business-critical systems reliability
- Managing multi-vendor UC&C environments with AI intelligence
- Testing customer experience across communication channels
- Planning infrastructure capacity to prevent costly outages
