What is Fullview?
Fullview is an AI-powered customer service platform designed to autonomously resolve support issues rather than just responding to them. The platform connects to existing systems like CRM, billing tools, and helpdesks to execute real workflows such as processing refunds, resetting passwords, and provisioning accounts without human intervention.
It features conversational AI for chat and email support, visual on-screen guidance that generates step-by-step instructions, and seamless escalation to human agents when needed. Fullview is SOC2 and GDPR compliant, offering enterprise-grade security with no customer data used to train models.
Features
- Conversational AI: Answers customer questions via chat and email with precise context and custom guidelines
- Visual Guidance: Generates step-by-step instructions on the customer's screen within applications or websites
- Action Execution: Connects to CRM, billing systems, and backend tools to perform real workflows like refunds and password resets
- Cobrowsing: Allows support agents to see and control user screens in real-time for guided assistance
- Session Replays: Records every click, scroll, and interaction to review customer issues and frustrations
Use Cases
- Automating customer support ticket resolution
- Guiding users through product onboarding with visual instructions
- Processing refunds and account changes without human intervention
- Reducing escalation to human agents with AI-driven solutions
- Improving first-contact resolution rates in customer service
FAQs
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How quickly can Fullview be deployed?
Most teams deploy conversational AI within 2-3 days, with full platform deployment including backend integrations typically completing in 3-4 weeks. -
Does Fullview integrate with existing chat widgets?
Yes, Fullview integrates with major helpdesk widgets like Zendesk Chat, Intercom Messenger, and Salesforce Chat, and also offers a standalone widget. -
What security standards does Fullview meet?
Fullview is SOC 2 and GDPR compliant, with data hosted on AWS secure data centers, supporting SSO and role-based access controls. -
How is pricing calculated?
Pricing is based on monthly conversation volume and integration requirements, with custom quotes provided after reviewing ticket volume and desired resolution rates. -
Can Fullview replace human customer service agents?
Fullview handles high-volume, repeatable support questions autonomously but works best alongside human agents, escalating complex cases with full context for a hybrid approach.
