What is Experience Layer?
Experience Layer provides a comprehensive user onboarding solution designed to enhance product adoption and customer retention. The platform enables businesses to create guided product tours that prompt users to complete essential workflows and tasks from the start, ensuring they understand how to use the product effectively.
It helps increase feature awareness and adoption by directing users to important functionalities, which eases the workload on support teams. Additionally, Experience Layer facilitates the distribution of release notes to inform users about new features and updates within the application.
Features
- Guided Product Tour: Prompt users to complete daily workflows and tasks from the start
- Feature Awareness and Adoption: Point users to important features to ease support desk tasks
- Release Notes: Spread the word about new functionality in applications
Use Cases
- Onboarding new users to software applications
- Promoting feature adoption within products
- Reducing support requests through guided assistance
- Sharing release notes and updates with users
FAQs
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What are seats in Experience Layer?
Seats represent how many team members can use the Experience Layer builder. -
What is Monthly Active Users (MAU) in Experience Layer?
Monthly active users (MAU) are the number of unique visitors reaching the page where the Experience Layer script is installed.
