What is Desky?
Desky is a customer support platform designed to help businesses build a happy and profitable customer base through fast and simple help desk solutions. It replaces messy emails and complex systems with an easy-to-use ticketing system, real-time live chat, and a customizable support portal. The platform offers features like auto-verification for paid customers, multi-language support, and seamless integrations with tools like Envato, Slack, and Mattermost.
With Desky, users can manage customer requests from a single panel, add custom domains for white-labeling, and access mobile apps for on-the-go support. It includes unlimited knowledge base articles, department management, and email-to-ticket conversion, making it suitable for freelancers, startups, and enterprises looking to streamline their customer support operations.
Features
- Easy Ticketing System: Allow customers to submit support tickets without hassle
- Real-time Live Chat: Serve potential customers instantly to increase sales conversion
- 100% White Labeled: Add custom domains and remove Desky branding completely
- Auto Customer Verification: Verify paid customers before ticket submission
- Customizable Support Portal: Control portal appearance with custom CSS, JS, and menu items
- Seamless Integrations: One-click integration with Envato, Slack, and Mattermost
- Articles & Knowledge Base: Create unlimited knowledge-sharing articles for customers
- Departments & Agents: Create unlimited internal departments and add support agents
Use Cases
- Managing customer support tickets for online businesses
- Providing real-time live chat assistance to potential customers
- Creating a branded knowledge base for self-service support
- Verifying paid customers before allowing support requests
- Integrating support systems with platforms like Envato for sellers
- Streamlining email support by converting emails into tickets
- Collaborating on support tickets with multiple agents and departments
- Customizing support portals to match brand identity
FAQs
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Can I upgrade my free account?
Yes, you can upgrade whenever you wish by going to your billings section and selecting the appropriate plan. -
What happens when I reach my free limits?
Once you reach your free limit for the month, the feature will become inactive until it gets renewed next month. You can also upgrade the plan to remove the limits. -
Who owns my data and is it secure?
You own all your data. Data protection and security are taken very seriously, and you can request to clear your data from servers at any time. -
Can you help me get started with account setup?
Yes, you can refer to the detailed guide to get started with Desky.
Related Queries
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Desky Uptime Monitor
Average Uptime
100%
Average Response Time
1259.07 ms
