What is Callback Tracker?
Callback Tracker is a comprehensive communications suite application designed to streamline customer interactions through multiple channels. The tool offers callbacks, live chat, email, and SMS messaging from a single interface, making it easier for businesses to connect with site visitors and improve lead generation. It features a multi-channel relational widget that works with any website and can be installed in minutes, eliminating the need for constant updates to contact information.
The platform includes conversational dashboards that provide a chronological overview of all communications, allowing users to easily switch between call logs, text messages, and chats. Call recording functionality enables businesses to review calls for service improvement. With features like call forwarding, scheduling, and customization options for widget colors and work hours, Callback Tracker helps businesses enhance customer support and boost sales by ensuring visitors are directed to the right party without leaving the website.
Features
- Multi-channel Widget: Supports callbacks, live chat, SMS, email, and WhatsApp from one tool
- Call Recording: Free recording of all calls for service improvement and training
- Conversational Dashboard: Chronological overview of all communications including call logs, texts, and chats
- Customization: Adjust widget colors, button styles, work hours, and create departments for lead routing
- Intelligent Scheduling: Allows visitors to schedule calls during non-working hours with automatic notifications
Use Cases
- Increasing website conversions through call-to-action buttons
- Streamlining customer support with multi-channel communication
- Tracking marketing campaigns with call metrics and Google Analytics integration
- Improving sales lead management with department routing and call forwarding
- Enhancing customer experience with scheduled callbacks during business hours
FAQs
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How does the widget handle non-working hours?
During non-working hours, the intelligent widget allows visitors to leave their phone number and schedule a call for later. The system sends email and text notifications so businesses can follow up during working hours. -
Can calls be routed to multiple representatives simultaneously?
Yes, the widget can ring multiple phones at the same time. The first person to answer connects with the customer, making it ideal for sales teams or support departments. -
How does the integration with Google Analytics work?
After each call initiated from the website, the system sends data including gclid (Google Ads click ID) to your Google Analytics account, helping track visitor information and campaign performance. -
Do I need to update website code after changing widget settings?
No, the AI-powered widget automatically updates all settings based on your customizations. Simply save changes in your dashboard without modifying website code. -
Can I use the widget on multiple websites?
Yes, you can add unlimited domains under one account. It's recommended to set up separate widgets for each website to better analyze inbound call traffic.
