What is Avertra?
Avertra is a digital experience platform that focuses on simplifying complex processes for highly regulated, customer-centric industries. The platform combines AI, automation, and cognitive intelligence to enhance operational efficiency at every touchpoint and drive smarter decision-making.
The company offers a comprehensive suite of services including Mendix custom app development, AI services, SAP capabilities, and global engineering services. Avertra helps organizations transform their digital journeys through personalized actions, operational excellence, and end-to-end solutions that deliver day-one value.
Features
- Digital Experience Platform: Combines AI, automation, and cognitive intelligence to simplify complexities and enhance operational efficiency
- AI Services: Leverages artificial intelligence and automation across operations to drive smarter decisions
- SAP Services: Provides expertise in SAP capabilities, accelerators, and S/4HANA upgrades to unlock investment value
- Mendix Custom App Development: Enables rapid development of custom-built applications using low-code technology
- Operational Intelligence: Offers transparency into team challenges and customer needs through behavioral analytics
Use Cases
- Service integrity and crisis management for utilities during outages
- 360° omnichannel communication hub for customer engagement
- Digital customer self-service portal for improved accessibility
- Front and back office agent excellence through automation
- Comprehensive construction and line management for utilities
- Enterprise virtual agent implementation for customer and employee support
- SAP system integration and optimization for enterprise resource planning
