Customer Service

Q: WHAT ARE THE AVAILABLE PAYMENT METHODS?

Check all the payment methods available on the page: Payments .

Faqs

All the answers. All the questions.
Frequently asked questions. Products, orders, shipments, payments. And much more.

Online purchases
Payments
Shipping
Returns and refunds
My account
Physical stores and contacts
APP Benetton

WHICH PRODUCTS CAN I FIND AT YOUR ONLINE SHOP?

At benetton.com you can find a wide selection of products from our catalog for women, men and children, as well as special editions and products
made exclusively for the online store. We update our catalog regularly, so come back often!

WHERE CAN I FIND INFORMATION ABOUT PRODUCTS AND SIZES?

For each product you will find a detailed description, composition and useful information for washing and care of the garment. To help you choose the right size, we have created a Size Guide with conversion tables from the Italian size, shown on the tag and on the product sheet, as well as conversions for different countries.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can check the progress of your order at any time on the Order Status page: just enter the email with which you made the purchase and the order number. If you are a registered customer, you can also check your order from your account: log in and enter the 'Orders' section to find all the information. At the time of shipment we will send you an email with the tracking number and the link to the courier's website, where you can see the delivery information.

CAN I CHANGE OR CANCEL AN ORDER?

If you've entered an incorrect shipping address for your order, please contact our Customer Service as soon as possible. We will then check whether the address can be updated or if the order can still be cancelled. Please note that if payment has already been processed or the package is already in transit, it cannot be cancelled. In this case, you may refuse delivery, and a refund will be issued accordingly.

HOW CAN I SHOP ONLINE?

It's easy: add all the products you like to your cart, from the catalog or from your Wishlist. While shopping you can always see the contents of your cart, alongside the total value of your purchase. You can change the quantity, size and color of the items you intend to purchase at any time. Before completing the purchase, we will ask you for the delivery address and the payment method you prefer to use. By clicking on 'Buy now' you will confirm your order and we will immediately send you an email with a summary of your purchase. Registered users will also be able to find order details in their account.

DO I HAVE TO REGISTER TO COMPLETE THE ONLINE PURCHASE?

You do not need to be registered to shop on benetton.com: you can complete your purchase by simply entering your email (to receive notifications about your order) and a shipping address. However, if you choose to register, you will be able to take advantage of some benefits. Registered users can store their addresses within the account and check the status of their order directly in the reserved area. Register now.

WHAT ARE THE AVAILABLE PAYMENT METHODS?

Check all the payment methods available on the page: Payments.

DO THE PRODUCT PRICES INCLUDE THE VAT?

Yes, all prices already include VAT.

HOW DO 'DISCOUNT CODES' WORK?

'Discount Codes' are vouchers that you can use for special promotions. All the conditions for using the discount codes will be explained together with the code itself. To take advantage of the discount code on benetton.com, enter it in the appropriate field of your cart before completing your purchase. The discount will be calculated and displayed immediately.

WHY WAS MY PAYMENT REFUSED?

There are several possible reasons. The credit or debit card you have chosen may have expired. You may not have entered all the details of the chosen payment method correctly. Carefully check the data entered and try again to make the payment. If the problem persists, we suggest choosing an alternative payment method or try contacting your bank.

WHERE DOES YOUR ONLINE SHOP SHIP TO?

See in the list of Countries we ship to.
Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

WHEN WILL I RECEIVE MY ORDER?

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options on the Shipping page.
If you choose payment through Wire Transfer, please consider that shipping times start from the day on which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

WHAT HAPPENS IF NO-ONE IS AVAILABLE AT DELIVERY?

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can check the status of your order at any time on the Order Status page: simply enter the email address you used for the purchase and your order number. If you are a registered customer, you can also check your order from your account: log in and enter the 'Orders' section to get all the information.
When your order is shipped, we will send you an email with the tracking number and the link to the courier's website, where you can see the delivery information.

HOW DO I REQUEST A RETURN?

To exercise your right of withdrawal, you must fill out the return form at benetton.com/order-return within 14 days of receiving the order. Returning one or more products is easy: you will find all the information inside the packaging, or online on the Returns page. The cost for each return request is 5€, which will be deducted from your refund.

WHEN AND HOW WILL I RECEIVE MY REFUND?

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item.
We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 14 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email.
Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

WILL I RECEIVE A REFUND FOR ANY DUTIES AND IMPORT FEES I PAID AT DELIVERY?

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by benetton.com.
We suggest you contact your local authorities or the carrier for further information before you ship your return.

CAN I RETURN AN ITEM I PURCHASED ONLINE IN ONE OF YOUR STORES?

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick: read more in our Easy returns section.

WHY SHOULD I REGISTER TO BENETTON.COM?

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from benetton.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up).

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

I'VE FORGOTTEN MY PASSWORD!

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

WHERE ARE YOUR STORES LOCATED?

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

I WOULD LIKE TO WORK FOR YOUR COMPANY. DO YOU HAVE VACANT POSITIONS?

If you'd like to work with us please visit this page: www.benettongroup.com/en/work-with-us/. You can check the current openings, or even spontaneously send us your application.
Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

I WOULD LIKE TO OPEN A UNITED COLORS OF BENETTON STORE IN MY CITY. HOW CAN I DO THIS?

We are delighted that you wish to join the United Colors of Benetton family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to store.opening@benetton.com or by visiting the page 'Open a store'.

I NEED SUPPORT FOR A PURCHASE MADE IN ONE OF YOUR STORES, WHO CAN I CONTACT?

If you need assistance for an in-store purchase, please directly contact the store where you made the purchase: you can find all the stores in our physical network by using our Store locator, in addition to their telephone numbers. The shop assistants are on hand to give you all the necessary support.
Should you need further assistance, please don't hesitate to contact our Customer Service.

What is "The Colors Club"?

"The Colors Club" is the new 3 status loyalty program from United Colors of Benetton. Start your shopping at participating stores or online by accessing your My Area, collect colored dots and access a series of exclusive benefits and special offers designed for you.
You will also be able to preview initiatives and special offers just for you. You can find the complete rules and regulations at the following link.

How can I join "The Colors Club"?

You can sign up for our loyalty program for free by going to one of the United Colors of Benetton or Undercolors of Benetton stores participating in the initiative or online, via the account creation page.

How do I accumulate dots to obtain discount coupons to use on my next purchases?

Accumulating dots is very simple: you'll get one dot for every pound spent at participating stores or online.
The dots accumulated with online purchases will remain "frozen" for the entire period in which it is possible to make a return; when this period has passed, the dots will automatically become "effective".
For more information on the loyalty program, consult the rules and regulations at the following link.

What are the status to reach?

The status is defined by a predefined amount of dots accumulated through shopping at participating stores or online. There are increasing benefits ay at each status.
There are 3 status you can reach:
Fan: 0 to 199 Dots
Friends: from 200 to 599 Dots
Family: from 600 Dots

What are the "The Colors Club" perks

- Welcome Bonus equal to 15% discount that can be used at participating stores and online if you correctly complete the card activation procedure and make a first purchase within 14 days of that date. It is valid for 60 days from the date of issue;
- You'll receive a discount voucher of £10 or £15 for every 200 dots, based on the status reached, which can be used on a subsequent purchase at participating stores or online on a minimum purchase equal to at least double the value of the discount voucher. It is valid for 60 days from the date of issue;
- Birthday Bonus equal to 15% or 20%, depending on the status reached. It can be used at participating stores or online only once between the 7th day before and the 7th day after the date of your birthday with no minimum purchase amount.
For more information on the loyalty program, consult the regulations at the following link.

Are the £10 or £15 discount vouchers cumulative?

Yes, the £10 and £15 discount vouchers can be combined, but not with other value or percentage discount vouchers, such as the Welcome Bonus and/or the Birthday Bonus. They cannot be split, they cannot be converted into cash and they do not give the right to change. They cannot be used to purchase items on sale or subject to other promotions.

Where can I use my discount vouchers?

The loyalty Welcome Bonus can be used at participating stores and online without a minimum purchase.
The £10 and £15 discount vouchers can be used on a single purchase at participating stores or online by accessing your My Area on a minimum purchase equal to at least double their value.
The Birthday Bonus can be used at participating stores or online by accessing your My Area with no minimum purchase.

How can I find out my membership status, my dots and my discount vouchers?

It is possible to check your status, dot balance and available discount vouchers by accessing the My Area at the benetton.com website.
To access it you must have a personal username and password. If you don't remember your password, recover it by clicking on "Forgot your password?".

Does my dot balance expire?

Yes, for more details, consult the rules and regulations at this link.

How can I unsubscribe from "The Colors Club" program?

You can cancel your membership from "The Colors Club" program at any time by contacting Customer Service from your My Area: log in, select "Contact us", fill out the form and click "Send".

I have a physical card; is it still valid?

Yes, your physical card has also been digitised and is available in your My Area on the benetton.com website. For more information, read here.

HOW CAN I GET THE APP?

On your device, go to your App Store or Google Play: search for the Benetton APP and download it for free.
If you already have an account on benetton.com, log in using your credentials.
If, on the other hand, you don't have an account, sign up and fill out the form with your info.

WHAT CAN I DO WITH THE APP?

With the Benetton APP you can:

- check out the latest trends and shop from wherever you are
- create an account directly on the app and sign up for the Family Card program
- save your favorite products on your wishlist in just a click
- scan an article's barcode in the shop and search for it online to get more detailed information
- monitor your orders and manage returns quickly and easily

USING WHAT ACCOUNT CAN I LOG INTO THE APP?

You can log into the Benetton APP with the same account you use for the website benetton.com, entering your credentials.
You can log in directly from the app, without any need to go onto the website.

CAN I CHECK MY LOYALTY PROFILE FROM THE APP?

Of course! You can use your Family Card on the Benetton APP, too. You can go to the "My Area", collect points while shopping, check the state of your order online as well as gift vouchers and any other transaction.

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