Digital Shift

A quarterly report on the latest technology developments within marketing and ecommerce. 

Digital Shift Q1 2026: Agentic AI latest

Illustration depicting marketing automation with two robot arms: one holding a smartphone, the other holding an email.

The age of agents: How marketers are currently deploying AI agents and Stripe's vision for consumer agent usage.

Context engineering: With the emergence of AI agents, organisations now will need to think bigger and consider their ‘knowledge architecture’.

Managing hybrid AI and human teams: As AI capabilities improve rapidly, marketing leaders will need to consider how they can establish and lead teams of both humans and AI agents to maximise effectiveness and impact, while not destroying trust.