{"id":21751,"date":"2026-02-19T07:50:17","date_gmt":"2026-02-19T07:50:17","guid":{"rendered":"https:\/\/econceptual.com\/?page_id=21751"},"modified":"2026-06-30T09:34:26","modified_gmt":"2026-06-30T09:34:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/econceptual.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many devices can I use to log in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It\u2019s a single-user premium App. You can only log-in on ONE SINGLE<\/strong> device that is registered with us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo videos work on all devices?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To watch videos on iOS, you need iOS version 14 and above, and for Android, you need version 10 and above. Minimum RAM required is 6GB for the application to function properly. However, there are few devices which are not supported because of few security reasons.<\/p>

  • Lenovo K3 Note<\/li>
  • Lenovo K5 Note<\/li>
  • Asus Zen phone<\/li>
  • Xiaomi Redmi 4a<\/li>
  • Other Redmi models<\/li>
  • Lava phones<\/li>
  • Redmi Note 9 Pro<\/li>
  • Real Me 6<\/li>
  • POCO M2 Pro<\/li><\/ul>

    The above list is also device specific which means some phones of the above models can support content, while others may have issues. As much as we want all our subscribers to be benefitted, however if you have any of the above mentioned devices, we will advise you to first play one of the free videos in app on your device before going for a Premium plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat will happen to my plan if I change my device ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Your plan will be associated with your device, phone number & email id you use while subscribing. In case you want to change device associated with your account you need contact our Team our helpline Nos: 7011183757 or mail to support@econceptual.com<\/p>

    Please note<\/strong> that if you change your device, all your data, bookmarks, tests and usage is safe online. However, the downloaded videos will be lost in the process of device change.
    Please Note<\/strong>:\u00a0 This is a single fix Device App, <\/strong>If your device has already been changed once, please remember that we cannot change the device again before 90 days<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many times can I watch the videos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can watch the videos unlimited times during the subscription of your pack.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOn how many devices can I play the videos at a single point of time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Conceptual Orthopedics is a Single User Premium App. Once you subscribe you can access the App on the same single device you subscribed from.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we install the App in iPad , tablet & Laptop?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Conceptual Orthopedics App can be installed in iPad & Tablet but not in Laptop due to security reasons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    All purchases will be final and no refund request will be entertained under any circumstances.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat will happen to my plan if I change my contact number?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    The registered number cannot be changed as it is linked with your subscription. Different phone number is treated as a different id and can only be changed if you subscribe again with the new number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes App work on iOS 9?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    No, App works on iOS version 14 and above.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhom do we contact for any Technical Assistance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    For Technical Support, please contact Our Technical Team via the In-app Chat or mail to support@econceptual.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhom do we contact for any other Assistance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    For any other Assistance, please contact on our Helpline Nos: 7011183757 \u00a0or mail to support@econceptual.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat will happen if I take a screenshot of the content in the App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Taking a Screenshot is Prohibited. In case you take a screenshot your plan will be suspended for a minimum of 30 days and if done repeatedly Your Subscription gets suspended permanently.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Softcopy available for Hardcopy Notes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    The softcopy version of hardcopy notes is not available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill in-app notes be available as PDF to premium subscribers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Due to security and copyright reasons, the PDFs of in-app notes are not available. The subscriber can view the notes directly in the application.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions How many devices can I use to log in? It\u2019s a single-user premium App. You can only log-in on ONE SINGLE device that is registered with us. Do videos work on all devices? To watch videos on iOS, you need iOS version 14 and above, and for Android, you need version 10 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-21751","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/pages\/21751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/comments?post=21751"}],"version-history":[{"count":7,"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/pages\/21751\/revisions"}],"predecessor-version":[{"id":22704,"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/pages\/21751\/revisions\/22704"}],"wp:attachment":[{"href":"https:\/\/econceptual.com\/wp-json\/wp\/v2\/media?parent=21751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}