About Mobility by Ecolane
Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone. - Flexibility to Manage Trips - Empower riders with direct access...
Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone. - Flexibility to Manage Trips - Empower riders with direct access to review and manage their trips - View upcoming and completed trips, easily cancel trips - Convenient Trip Details View - Passenger notifications with accurate vehicle ETAs, reduce wait time - Ability to follow bus on a visual map to see exact location - Simple Mobile Interface - 24/7 access to account profiles, settings and reservations NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.
Version History Bug fixes and Improvements: - Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken. - Resolved issue where rating a trip was not returning the user to the Past Trips screen. - Resolved issue where screen titles were not always displayed at the top of the screen. - Resolved issue where the log out button returned the user to the home page instead of logging out as expected. - Resolved issue where deep linking failed if app was not already installed. 4.3.16 09/09/2025 Enhancements and Bug Fixes: - Resolved issue where an error was displayed when when commas exist in the middle of street names. - Updated Braintree SDK to 5.27+ & BraintreeDropIn SDK to 9.14. - Updated messaging displayed when the app cannot reach the server to be more user-friendly. 4.3.14 06/20/2025 We have updated App Store "Keywords" for better search. 4.3.13 04/24/2025 Bug fixes and improvements: ⁃ Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS. ⁃ Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking. ⁃ Improved usability of the device list display so that all mobility aid device options are displayed on one screen. ⁃ Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen. ⁃ Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile. ⁃ Updated app so that is available in portrait mode only. 4.3.12 04/07/2025 Bug fixes and improvements: - Added the ability to quickly book a trip via a “Book Now” button. - Resolved issues with booking trips at certain times, as well as with the minimum advance booking time not being returned to the mobile apps in any Mobile APIs. - Resolved issue where app was crashing when opening the map during trip booking. - Improved error message displayed when a rider attempts to book a trip to a location their agency disallows. - Updated frameworks to support Apple Silicon. - Added the ability to book a trip using deeplink attributes. 4.3.10 11/12/2024 Bug fixes and improvements: • Resolved issues with 'locate on map' within the App for iOS. • Unlinked the Masabi API to ensure compliance with new Apple App Store requirements. • Updated system alert to ask the user to allow notifications after initial login. 4.3.8 08/09/2024 Bug Fix: Resolved issue with biometric login where info was not being updated upon login. 4.3.7 02/21/2024 Enhancements: Modified the login button to match the client's branding: "Login with NinerNET". OS14 will no longer be supported. Existing OS14 users can continue to use the app, but it will not be available to new users who are on OS14. Automated the upload of dSym files to Firebase to insure that all iOS apps automatically notified Ecolane of crashes in production. Bug Fixes: We resolved usability issues affecting riders using voice over and zoom were shown oerlapping buttons. We resolved a usability issue preventing riders using Voice Access from selecting the agency during the login process within the application. 4.3.6 10/05/2023 Bug fixes: • Updated the password field to display the Show/Hide button immediately upon page load. • Resolved issue on Itinerary screen where clicking the exit button does not exit trip booking. • Resolved issue where recently book trips do not display after clicking the back button during a return trip booking attempt. • Resolved issue where app was logging user out after user closed then reopened the app. Enhancements: • Added ability to login using biometric options, based on user's device settings. • Implemented autofill to reduce the amount of typing required for users. 4.3.4 06/22/2023 New features and improvements: • Added dynamic font scaling to app to improve usability with increased text size and/or "zoomed" display settings turned on. Bug fixes: • Resolved issue where default device does not update when a different device is selected during trip booking. • Resolved issue where trips weren't able to be booked during a specific time frame as expected. 4.3.3 01/24/2023 New Features: • Added ability to drag and drop pin to choose pick-up or drop-off location. • Fix to improve ease of adding addresses while in landscape mode. • Fix to prevent Login button from being covered up by password field. • Added "x" to all trip booking screens to allow user to exit trip booking. • Updated screens to use "Pick-Up" and "Drop-Off" verbiage instead of "Leave at" and "Arrive by" to be consistent across all Ecolane applications. Bug Fixes: • Resolved issue preventing the Current Location button from working with Voice Over on. • Resolved issue for app crashing when clicking on the date filed while booking a trip. • Resolved issue where Voice Over was spelling out "Log in" button label instead of the typed-in username. 4.3.2 10/07/2022 Release Notes: • Accessibility improvements on the following screens: ◦ Account ▪ Headings ▪ Color Contrast ◦ Cancel Trip ▪ Titles ▪ Status Messages ◦ Itinerary ▪ Alternative Text ▪ Headings ▪ Reading Order ▪ Name ◦ Mobility Aid ▪ Color Contrast ◦ New Trip ▪ Name ▪ Color Contrast ▪ Keyboard Navigation ◦ Passengers ▪ Titles ▪ Color Contrast ▪ Keyboard Navigation ◦ Payment ▪ Color Contrast ▪ Keyboard Navigation ◦ Personal ▪ Color Contrast ▪ Keyboard Navigation ◦ Specifics ▪ Reading Order ▪ Labels ▪ Color Contrast ◦ Trips ▪ Keyboard Navigation ▪ Reading Order ▪ Name • Ability to delete self-service account • Updated flow of adding additional passengers 4.3.1 07/09/2022 New features and improvements: Accessibility improvements for: Text boxes on the login screen Mobility aid device buttons on the Mobility Aid screen Bug fixes: Pricing totals adjust properly on the new Trip screen Trips are no longer shifted any amount of time 4.3.0 06/16/2022 New features and improvements: - Updated for use in iOS 15! - Added the following information to Trip Details: Vehicle number, Provider Bug fixes including: - Users no longer able to inadvertantly book a duplicate trip by pressing the button too quickly. - Corrected an issue that prevented a user that has recently changed email address from resetting password. - Standardized formatting of addresses. - Selecting 'Show Trip' too quickly after booking a trip no longer prevents the booking of a return trip. - Fixed error 'Unknown device code: none' that could occur when using 'Book Again' function with certain mobility selections 4.2.1 04/01/2022 We fixed the issue of ride tracking v4.1 07/29/2021 We are existed for you to start enjoying version 4, Mobility by Ecolane. With this upgrade we strive to deliver an even better user experience. v4.0 07/10/2021 New features and improvements: - Support for a notification about a new mobile application version available - Support for notifications about vehicle arrival, rider no-show, or trip cancellation Bug fixes including: - Screen reader related fixes for increased accessibility support - Fixes related to defining the date of birth in registration 3.2.0 09/08/2020 New features: - Support for the collection of trip ratings for transit agencies that wish to collect them Bug fixes including: - Fix in the county and state showing as ‘null’ in some addresses - Fix in prompting users who canceled a trip if they want to cancel other trips on the same day 3.1.2 07/06/2020 A bug fixed in address selection on the booking form. 3.1.1 05/08/2020 Version 3.1.0 introduces a cleaner, smoother UI experience throughout the app. Key changes: The use of visual grouping helps you focus on the key information on each screen. Some new in-app announcements keep you better informed on your upcoming and in-progress trips. The renewed UI experience includes better support for users who use assistive technology. Note: After installing this update, you need to enter your login credentials the first time you use the app. If you have forgotten your password, don’t worry: use the ‘forgot password’ option on the landing screen to create a new password. 3.1.0 04/30/2020 Fix in showing the ‘vehicle on the way’ notification. 3.0.13 01/27/2020 Improvements: - Possibility for the application to use a wider time window to get a trip booked Fixes: - Fix in the mobility device menu on the sign-up page - Fix in showing your current location on the map - Fix in some fields missing in the application 3.0.12 01/06/2020 Improvements to defining pick-up and drop-off locations: - Edit the address directly in the address bar - Use your current location as the pick-up or drop-off location - View the pick-up or drop-off location on a map, along with your current location - Tap on the map to define the pick-up or drop-off location - Move the pick-up or drop-off location by moving the pin on the map Other improvements: - Fix in displaying the Powered by Google logo v3.0.11 11/12/2019 Improvements to defining pick-up and drop-off locations: - Edit the address directly in the address bar - Use your current location as the pick-up or drop-off location - View the pick-up or drop-off location on a map, along with your current location - Tap on the map to define the pick-up or drop-off location - Move the pick-up or drop-off location by moving the pin on the map Other improvements: - Fix in displaying the Powered by Google logo 3.0.11 11/08/2019 Accessibility improvements: - Registration page - Login page - Book New Trip button - Calendar view Other improvements: - The Powered by Google logo showed in the address search even if Google address autocomplete was not enabled. This has been corrected. 3.0.10 09/17/2019
Previous Versions
Here you can find the changelog of Mobility by Ecolane since it was posted on our website on 2020-08-07 12:52:58.
The latest version is 4.3.16 and it was updated on 2026-06-24 02:44:32. See below the changes in each version.
Mobility by Ecolane version 4.3.16
Updated At: 2026-06-03
Changes: Version History Bug fixes and Improvements:
- Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken.
- Resolved issue where rating a trip was not returning the user to the Past Trips screen.
- Resolved issue where screen titles were not always displayed at the top of the screen.
- Resolved issue where the log out button returned the user to the home page instead of logging out as expected.
- Resolved issue where deep linking failed if app was not already installed. 4.3.16 09/09/2025 Enhancements and Bug Fixes:
- Resolved issue where an error was displayed when when commas exist in the middle of street names.
- Updated Braintree SDK to 5.27+ & BraintreeDropIn SDK to 9.14.
- Updated messaging displayed when the app cannot reach the server to be more user-friendly. 4.3.14 06/20/2025 We have updated App Store "Keywords" for better search. 4.3.13 04/24/2025 Bug fixes and improvements:
⁃ Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS.
⁃ Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking.
⁃ Improved usability of the device list display so that all mobility aid device options are displayed on one screen.
⁃ Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen.
⁃ Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile.
⁃ Updated app so that is available in portrait mode only. 4.3.12 04/07/2025 Bug fixes and improvements:
- Added the ability to quickly book a trip via a “Book Now” button.
- Resolved issues with booking trips at certain times, as well as with the minimum advance booking time not being returned to the mobile apps in any Mobile APIs.
- Resolved issue where app was crashing when opening the map during trip booking.
- Improved error message displayed when a rider attempts to book a trip to a location their agency disallows.
- Updated frameworks to support Apple Silicon.
- Added the ability to book a trip using deeplink attributes. 4.3.10 11/12/2024 Bug fixes and improvements:
• Resolved issues with 'locate on map' within the App for iOS.
• Unlinked the Masabi API to ensure compliance with new Apple App Store requirements.
• Updated system alert to ask the user to allow notifications after initial login. 4.3.8 08/09/2024 Bug Fix:
Resolved issue with biometric login where info was not being updated upon login. 4.3.7 02/21/2024 Enhancements:
Modified the login button to match the client's branding: "Login with NinerNET".
OS14 will no longer be supported. Existing OS14 users can continue to use the app, but it will not be available to new users who are on OS14.
Automated the upload of dSym files to Firebase to insure that all iOS apps automatically notified Ecolane of crashes in production.
Bug Fixes:
We resolved usability issues affecting riders using voice over and zoom were shown oerlapping buttons.
We resolved a usability issue preventing riders using Voice Access from selecting the agency during the login process within the application. 4.3.6 10/05/2023 Bug fixes:
• Updated the password field to display the Show/Hide button immediately upon page load.
• Resolved issue on Itinerary screen where clicking the exit button does not exit trip booking.
• Resolved issue where recently book trips do not display after clicking the back button during a return trip booking attempt.
• Resolved issue where app was logging user out after user closed then reopened the app.
Enhancements:
• Added ability to login using biometric options, based on user's device settings.
• Implemented autofill to reduce the amount of typing required for users. 4.3.4 06/22/2023 New features and improvements:
• Added dynamic font scaling to app to improve usability with increased text size and/or "zoomed" display settings turned on.
Bug fixes:
• Resolved issue where default device does not update when a different device is selected during trip booking.
• Resolved issue where trips weren't able to be booked during a specific time frame as expected. 4.3.3 01/24/2023 New Features:
• Added ability to drag and drop pin to choose pick-up or drop-off location.
• Fix to improve ease of adding addresses while in landscape mode.
• Fix to prevent Login button from being covered up by password field.
• Added "x" to all trip booking screens to allow user to exit trip booking.
• Updated screens to use "Pick-Up" and "Drop-Off" verbiage instead of "Leave at" and "Arrive by" to be consistent across all Ecolane applications.
Bug Fixes:
• Resolved issue preventing the Current Location button from working with Voice Over on.
• Resolved issue for app crashing when clicking on the date filed while booking a trip.
• Resolved issue where Voice Over was spelling out "Log in" button label instead of the typed-in username. 4.3.2 10/07/2022 Release Notes:
• Accessibility improvements on the following screens:
◦ Account
▪ Headings
▪ Color Contrast
◦ Cancel Trip
▪ Titles
▪ Status Messages
◦ Itinerary
▪ Alternative Text
▪ Headings
▪ Reading Order
▪ Name
◦ Mobility Aid
▪ Color Contrast
◦ New Trip
▪ Name
▪ Color Contrast
▪ Keyboard Navigation
◦ Passengers
▪ Titles
▪ Color Contrast
▪ Keyboard Navigation
◦ Payment
▪ Color Contrast
▪ Keyboard Navigation
◦ Personal
▪ Color Contrast
▪ Keyboard Navigation
◦ Specifics
▪ Reading Order
▪ Labels
▪ Color Contrast
◦ Trips
▪ Keyboard Navigation
▪ Reading Order
▪ Name
• Ability to delete self-service account
• Updated flow of adding additional passengers 4.3.1 07/09/2022 New features and improvements:
Accessibility improvements for:
Text boxes on the login screen
Mobility aid device buttons on the Mobility Aid screen
Bug fixes:
Pricing totals adjust properly on the new Trip screen
Trips are no longer shifted any amount of time 4.3.0 06/16/2022 New features and improvements:
- Updated for use in iOS 15!
- Added the following information to Trip Details: Vehicle number, Provider
Bug fixes including:
- Users no longer able to inadvertantly book a duplicate trip by pressing the button too quickly.
- Corrected an issue that prevented a user that has recently changed email address from resetting password.
- Standardized formatting of addresses.
- Selecting 'Show Trip' too quickly after booking a trip no longer prevents the booking of a return trip.
- Fixed error 'Unknown device code: none' that could occur when using 'Book Again' function with certain mobility selections 4.2.1 04/01/2022 We fixed the issue of ride tracking v4.1 07/29/2021 We are existed for you to start enjoying version 4, Mobility by Ecolane. With this upgrade we strive to deliver an even better user experience. v4.0 07/10/2021 New features and improvements:
- Support for a notification about a new mobile application version available
- Support for notifications about vehicle arrival, rider no-show, or trip cancellation
Bug fixes including:
- Screen reader related fixes for increased accessibility support
- Fixes related to defining the date of birth in registration 3.2.0 09/08/2020 New features:
- Support for the collection of trip ratings for transit agencies that wish to collect them
Bug fixes including:
- Fix in the county and state showing as ‘null’ in some addresses
- Fix in prompting users who canceled a trip if they want to cancel other trips on the same day 3.1.2 07/06/2020 A bug fixed in address selection on the booking form. 3.1.1 05/08/2020 Version 3.1.0 introduces a cleaner, smoother UI experience throughout the app.
Key changes:
The use of visual grouping helps you focus on the key information on each screen.
Some new in-app announcements keep you better informed on your upcoming and in-progress trips.
The renewed UI experience includes better support for users who use assistive technology.
Note: After installing this update, you need to enter your login credentials the first time you use the app. If you have forgotten your password, don’t worry: use the ‘forgot password’ option on the landing screen to create a new password. 3.1.0 04/30/2020 Fix in showing the ‘vehicle on the way’ notification. 3.0.13 01/27/2020 Improvements:
- Possibility for the application to use a wider time window to get a trip booked
Fixes:
- Fix in the mobility device menu on the sign-up page
- Fix in showing your current location on the map
- Fix in some fields missing in the application 3.0.12 01/06/2020 Improvements to defining pick-up and drop-off locations:
- Edit the address directly in the address bar
- Use your current location as the pick-up or drop-off location
- View the pick-up or drop-off location on a map, along with your current location
- Tap on the map to define the pick-up or drop-off location
- Move the pick-up or drop-off location by moving the pin on the map
Other improvements:
- Fix in displaying the Powered by Google logo v3.0.11 11/12/2019 Improvements to defining pick-up and drop-off locations:
- Edit the address directly in the address bar
- Use your current location as the pick-up or drop-off location
- View the pick-up or drop-off location on a map, along with your current location
- Tap on the map to define the pick-up or drop-off location
- Move the pick-up or drop-off location by moving the pin on the map
Other improvements:
- Fix in displaying the Powered by Google logo 3.0.11 11/08/2019 Accessibility improvements:
- Registration page
- Login page
- Book New Trip button
- Calendar view
Other improvements:
- The Powered by Google logo showed in the address search even if Google address autocomplete was not enabled. This has been corrected. 3.0.10 09/17/2019
Mobility by Ecolane version 4.3.16
Updated At: 2025-09-09
Changes: Sep 9, 2025
Version 4.3.16
Bug fixes and Improvements:
- Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken.
- Resolved issue where rating a trip was not returning the user to the Past Trips screen.
- Resolved issue where screen titles were not always displayed at the top of the screen.
- Resolved issue where the log out button returned the user to the home page instead of logging out as expected.
- Resolved issue where deep linking failed if app was not already installed.
Mobility by Ecolane version 4.3.16
Updated At: 2025-09-09
Changes: Bug fixes and Improvements:
- Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken.
- Resolved issue where rating a trip was not returning the user to the Past Trips screen.
- Resolved issue where screen titles were not always displayed at the top of the screen.
- Resolved issue where the log out button returned the user to the home page instead of logging out as expected.
- Resolved issue where deep linking failed if app was not already installed.
Mobility by Ecolane version 4.3.14
Updated At: 2025-06-20
Changes: Jun 20, 2025
Version 4.3.14
Enhancements and Bug Fixes:
- Resolved issue where an error was displayed when when commas exist in the middle of street names.
- Updated Braintree SDK to 5.27+ & BraintreeDropIn SDK to 9.14.
- Updated messaging displayed when the app cannot reach the server to be more user-friendly.
Mobility by Ecolane version 4.3.13
Updated At: 2025-04-24
Changes: Apr 24, 2025
Version 4.3.13
We have updated App Store "Keywords" for better search.
Mobility by Ecolane version 4.3.12
Updated At: 2025-04-07
Changes: Apr 7, 2025
Version 4.3.12
Bug fixes and improvements:
⁃ Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS.
⁃ Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking.
⁃ Improved usability of the device list display so that all mobility aid device options are displayed on one screen.
⁃ Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen.
⁃ Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile.
⁃ Updated app so that is available in portrait mode only.
Mobility by Ecolane version 4.3.10
Updated At: 2024-11-12
Changes: Nov 12, 2024
Version 4.3.10
Bug fixes and improvements:
- Added the ability to quickly book a trip via a “Book Now” button.
- Resolved issues with booking trips at certain times, as well as with the minimum advance booking time not being returned to the mobile apps in any Mobile APIs.
- Resolved issue where app was crashing when opening the map during trip booking.
- Improved error message displayed when a rider attempts to book a trip to a location their agency disallows.
- Updated frameworks to support Apple Silicon.
- Added the ability to book a trip using deeplink attributes.
Mobility by Ecolane version 4.3.8
Updated At: 2024-08-09
Changes: Aug 9, 2024
Version 4.3.8
Bug fixes and improvements:
• Resolved issues with 'locate on map' within the App for iOS.
• Unlinked the Masabi API to ensure compliance with new Apple App Store requirements.
• Updated system alert to ask the user to allow notifications after initial login.
Mobility by Ecolane version 4.3.7
Updated At: 2024-02-21
Changes: Feb 21, 2024
Version 4.3.7
Bug Fix:
Resolved issue with biometric login where info was not being updated upon login.
Mobility by Ecolane version 4.3.6
Updated At: 2023-10-05
Changes: Oct 5, 2023
Version 4.3.6
Enhancements:
Modified the login button to match the client's branding: "Login with NinerNET".
OS14 will no longer be supported. Existing OS14 users can continue to use the app, but it will not be available to new users who are on OS14.
Automated the upload of dSym files to Firebase to insure that all iOS apps automatically notified Ecolane of crashes in production.
Bug Fixes:
We resolved usability issues affecting riders using voice over and zoom were shown oerlapping buttons.
We resolved a usability issue preventing riders using Voice Access from selecting the agency during the login process within the application.
Disclaimer
Official App Store Link
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