En caso de que no esté satisfecho con un producto adquirido a través de este sitio web, le ofrecemos una garantía de devolución de dinero de 30 días.
If you wish to make use of the 30-day money back guarantee, please contact support who will guide you through the process.
Learn more about our Return Policy .
We accept payment by most major credit or debit cards, PayPal, Apple Pay, Google Pay and Klarna (some restrictions apply per country).
Puede pagar de forma segura y cómoda con su tarjeta de crédito en steelseries.com.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
You may be charged at different times in the fulfilment cycle depending on the payment method used. If you used third party payment methods such as PayPal (Express), Apple Pay or Google Pay, you will be charged immediately upon placing your order.
If you used any of our other accepted payment methods, you will be charged either on the date of shipment, or between 5-14 days after your order has been placed (time frame varies by country), whichever comes first. You may be charged before this date if your order includes any backordered products.
Nota: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed.
Todos los pedidos se envían dentro de 24 horas hábiles (excepto los días festivos y, si no se indica lo contrario, en el momento del pago). Todos los clientes reciben un número de seguimiento para que puedan seguir su paquete durante todo el tiempo de tránsito.
Para envíos dentro de los EE. UU. Y la UE, espere {{2}} - {{5}} días hábiles para la entrega. Para todos los demás envíos, espere {{5}} - {{7}} días hábiles para la entrega.
Free shipping is for deliveries within the contiguous US only.
Los envíos en los Estados Unidos y Canadá se enviarán con FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS). Los envíos que vayan a Asia y Oceanía se enviarán con DHL. Shipments within the Hong Kong area will be shipped with local SF Post.
Verifique los detalles de su pedido ya que no podemos enmendar su pedido una vez procesado en nuestro almacén para su envío. Si desea cancelar su pedido, contáctenos inmediatamente. De forma alternativa, puede cancelar su pedido iniciando sesión en su cuenta SSID de SteelSeries y cancelando el pedido desde el panel de control del pedido. If additions to the order or different products are requested, kindly place a new order. En muchos casos puede ser demasiado tarde para cancelar su pedido. En este caso, es mejor esperar a que se entregue su paquete y luego pasar por el proceso de devolución.
En algunos casos, puede estar sujeto a aduanas, impuestos de importación o comisión de intermediación al realizar un pedido en steelseries.com. Consulte con su oficina de aduanas local las normas y regulaciones locales.
Shipments going to Canada will have all duties and taxes paid for and included in the final cost that is paid at checkout.
All orders to United States and Canada are shipped from the United States. Orders placed within European countries will be shipped from Netherlands. Orders placed in Asia and Oceania will be shipped from Hong Kong.
SteelSeries reserves the right to cancel or adjust any order due to pricing errors. All promotions, sales, and discounts are subject to change or termination at any time without notice.
Coupons and discount codes cannot be applied to products that are already discounted, unless otherwise stated. Coupon codes are limited to a maximum of two (2) eligible products per order.
The following items are excluded from coupon code use:
We do not have the possibility to activate any coupon codes after an order is completed. The coupon code must be activated during checkout for it to be valid.
Coupon codes are valid for a maximum of two (2) eligible products per order. This offer cannot be combined with other promotions on steelseries.com unless otherwise stated.
All codes expire on 6 abril, 2026. Product exclusions are outlined in the “Pricing, Coupons, and Promotions” section above.
Each participant may play the quiz up to two (2) times. Discounts apply to a maximum of five (5) eligible products per order.
This offer cannot be combined with other promotions on steelseries.com. Product exclusions are outlined in the “Pricing, Coupons, and Promotions” section above.
Bundles must be returned in full to qualify for a refund. Partial returns or refunds for individual items within a bundle are not permitted.
Bundles are excluded from all coupons and promotional offers.
While packaging may have minor cosmetic damage, the product itself is new, fully functional condition, and is covered by our standard warranty.
Blemished boxes are eligible for refund through our return policy, but are excluded from all coupons and promotional offers.
La garantía solo cubre los defectos de los productos causados por la fabricación. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage, or other causes attributable to events outside the manufacturing process.
Warranty terms
During the Warranty Period, SteelSeries replace (at SteelSeries sole discretion) the product or any defective parts IF available (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, SteelSeries may choose to offer store credit to you the purchase price paid for the affected product. Warranty terms does not give the right to any extension or a recommencement of the Warranty Period.
Breakage due to abuse, cosmetic damage, dents, and chips, improper usage, water damage, tampering with the product or other causes attributable to events outside the manufacturing process.
The warranty is non-transferable. It is only valid to the first party in the country of original purchase. If the product was purchased from a third-party SteelSeries reseller, please refer to the regional distributor for warranty services.
Todos los productos están cubiertos por las normas de garantía locales. Verifique con su distribuidor o vendedor local, si su país no está en la lista.