{"id":91,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2023-07-18T14:42:33","modified_gmt":"2023-07-18T07:42:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/eboxman.com\/faq\/","title":{"rendered":"eBoxman FAQ: Answers to Your Questions about Our Services"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_664654901\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1921019565\">\n\n\t<div id=\"col-1618885403\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h1>FAQs<\/h1>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center row-box-shadow-1\"  id=\"row-628493241\">\n\n\t<div id=\"col-1373191847\" class=\"col medium-10 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-455840051\" class=\"accordion-item\">\n\t\t<a id=\"accordion-455840051-label\" class=\"accordion-title plain\" href=\"#accordion-item-could-you-tell-more-about-your-business?\" aria-expanded=\"false\" aria-controls=\"accordion-455840051-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Could you tell more about your business?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-455840051-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-455840051-label\">\n\t\t\t\n<p><strong><span data-preserver-spaces=\"true\">EboxMan<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0is doing sourcing and fulfillment like an agent, and the difference is we have the system and work part by part,\u00a0<\/span><strong><span data-preserver-spaces=\"true\">Professionally, to help our clients<\/span><\/strong><span data-preserver-spaces=\"true\">.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2598351843\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2598351843-label\" class=\"accordion-title plain\" href=\"#accordion-item-could-you-tell-me-more-about-the-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2598351843-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Could you tell me more about the shipping time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2598351843-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2598351843-label\">\n\t\t\t\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">We have a\u00a0<\/span><strong><span data-preserver-spaces=\"true\">good relationship with many shipping services<\/span><\/strong><span data-preserver-spaces=\"true\">. The shipping time is from 5-to 15 <\/span><em><span data-preserver-spaces=\"true\">business days<\/span><\/em><span data-preserver-spaces=\"true\"> worldwide. But mainly the shipping time is around 12 working days.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2288164369\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2288164369-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-start-using-eboxman-sourcing-service?-any-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-2288164369-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to start using EboxMan sourcing service? Any fee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2288164369-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2288164369-label\">\n\t\t\t\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">You can fill out\u00a0<\/span><strong><span data-preserver-spaces=\"true\">the client form<\/span><\/strong><span data-preserver-spaces=\"true\">, and our team will\u00a0<\/span><strong><span data-preserver-spaces=\"true\">check the factories and Shipping companies<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0about the product. Then we will send you information about the price and shipping time by email or Facebook chat.\u00a0<\/span><strong><em><span data-preserver-spaces=\"true\">It is free!<\/span><\/em><\/strong><\/p>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">Client form:<\/span><em><span data-preserver-spaces=\"true\">https:\/\/eboxman.com\/get-solution\/<\/span><\/em><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1269857153\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1269857153-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-about-refund-and-reship-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1269857153-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How about refund and reship policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1269857153-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1269857153-label\">\n\t\t\t\n<p style=\"text-align: justify;\">EboxMan will always <strong>put client benefit on top of our business<\/strong>, so if you the customer gets the package has been broken, damaged, or lost the package.<\/p>\n<p style=\"text-align: justify;\">We will refund the product price or reship the product for you.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2807966856\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2807966856-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-your-price-is-better-than-aliexpress-or-alibaba?\" aria-expanded=\"false\" aria-controls=\"accordion-2807966856-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why your price is better than Aliexpress or Alibaba?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2807966856-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2807966856-label\">\n\t\t\t\n<p>Because <strong>Eboxman is not a selle<\/strong>r on any platform,<em><strong> we get the product directly from factories<\/strong><\/em>. And we always try to negotiate to get the <strong>best price.<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2400823230\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2400823230-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-share-your-best-selling-product-right-now?\" aria-expanded=\"false\" aria-controls=\"accordion-2400823230-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you share your best selling product right now?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2400823230-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2400823230-label\">\n\t\t\t\n<p style=\"text-align: justify;\"><strong><span data-preserver-spaces=\"true\">No, No, and No. 100% NO<\/span><\/strong><span data-preserver-spaces=\"true\">. The reason is that all of\u00a0<\/span><strong><span data-preserver-spaces=\"true\">our client product is PRIVATE<\/span><\/strong><span data-preserver-spaces=\"true\">. We will never share it.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1338786117\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1338786117-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-make-payment-for-your-service?\" aria-expanded=\"false\" aria-controls=\"accordion-1338786117-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to make payment for your service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1338786117-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1338786117-label\">\n\t\t\t\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">We are using\u00a0<\/span><strong><span data-preserver-spaces=\"true\">Paypal and Bankstranfer<\/span><\/strong><span data-preserver-spaces=\"true\">. We will make the invoice and send you all the order details before you make any payment via our workspace. So everything will be very clearly<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1265197402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1265197402-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-process-when-working-with-eboxman?\" aria-expanded=\"false\" aria-controls=\"accordion-1265197402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the process when working with EboxMan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1265197402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1265197402-label\">\n\t\t\t\n<p style=\"text-align: justify;\"><strong><span data-preserver-spaces=\"true\">Sourcing:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0You need to fill out the client&#8217;s form, and we will check the factories and shipping. Then we will send you the information via email or chatbox.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><em><span data-preserver-spaces=\"true\">Client Form:<\/span><\/em><\/strong><em><span data-preserver-spaces=\"true\">\u00a0https:\/\/eboxman.com\/get-solution\/<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><strong><span data-preserver-spaces=\"true\">Fulfillment:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0After you agree with the price, you must follow the instructions post to connect to our system. Then we will make a google sheet and update all information, so you will easy to check and correct it.<\/span><\/p>\n<p style=\"text-align: left;\"><strong><em><span data-preserver-spaces=\"true\">Connect instruction<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">:<br \/><a href=\"https:\/\/eboxman.com\/connect-your-store-to-eboxman-fulfillment-apps\/\">https:\/\/eboxman.com\/connect-your-store-to-eboxman-fulfillment-apps\/<\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span data-preserver-spaces=\"true\">Shipping<\/span><\/strong><span data-preserver-spaces=\"true\">: We will need to send the product from the factory to our warehouse and start packaging\u00a0<\/span><strong><em><span data-preserver-spaces=\"true\">(You can ask to do a custom package and label)\u00a0<\/span><\/em><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><span data-preserver-spaces=\"true\">After fulfillment:<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0We have a refund and reship policy if the problem happens. And we hope we will work with\u00a0<\/span><strong><em><span data-preserver-spaces=\"true\">a Win-Win attitude<\/span><\/em><\/strong><span data-preserver-spaces=\"true\">\u00a0so we can fix the problem faster and improve every time. To keep yours and our business running smoothly.<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-preserver-spaces=\"true\">Refund and Reship policy:\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/eboxman.com\/reshipment-refund-policy\/\" target=\"_blank\" rel=\"noopener\"><em><span data-preserver-spaces=\"true\">https:\/\/eboxman.com\/reshipment-refund-policy\/<\/span><\/em><\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-628493241 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-628493241 > .col > .col-inner {\n    padding: 30px 30px 30px 30px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_664654901 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/comments?post=91"}],"version-history":[{"count":15,"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":11373,"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/pages\/91\/revisions\/11373"}],"wp:attachment":[{"href":"https:\/\/eboxman.com\/wp-json\/wp\/v2\/media?parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}