Authors:
Lauriane Pereira
1
;
Rafael Parizi
1
;
Sabrina Marczak
1
and
Tayana Conte
2
Affiliations:
1
Polytechnic School, Pontifical Catholic University of Rio Grande do Sul/PUCRS, Porto Alegre, Brazil
;
2
Institute of Computing, Federal University of Amazonas/UFAM, Manaus, Brazil
Keyword(s):
Design Thinking, Software Development, Techniques Selection, Focus Group, Empirical Study.
Abstract:
Design Thinking (DT) is a concept that promises increased innovativeness through a more user-centered approach. DT offers a mindset, working spaces, and techniques to support the generation of ideas and transform those into solutions. However, the selection of DT techniques is a complex endeavor since it needs to take into account the problem context and nature, user profile, among other characteristics. In addition, little is known about how do professionals make their selection. This paper reports on a focus group study with professionals working in software development. We used the Cynefin framework combined with the Double Diamond model to explore the process of selection of DT techniques for hypothetical scenarios. We found that the professionals need to respect the default domain to set their strategies and allow insights to emerge.