{"id":97657,"date":"2026-01-21T06:35:48","date_gmt":"2026-01-21T06:35:48","guid":{"rendered":"https:\/\/docs.zorem.com\/docs\/ast-pro\/integrations\/transglobal-express\/"},"modified":"2026-01-21T07:37:37","modified_gmt":"2026-01-21T07:37:37","slug":"transglobal-express","status":"publish","type":"docs","link":"https:\/\/docs.zorem.com\/docs\/ast-pro\/integrations\/transglobal-express\/","title":{"rendered":"Transglobal Express"},"content":{"rendered":"
\n

This guide walks you through integrating \n \n Transglobal Express<\/strong>\n <\/a>\n with Advanced Shipment Tracking (AST) PRO,<\/strong> enabling you to automate tracking updates and streamline order fulfillment in your WooCommerce store.\n <\/p>\n\n

\ud83d\udd04 How the Transglobal Express Works<\/h3>\n\n

When you use Transglobal Express<\/strong> to fulfill an order in WooCommerce:<\/p>\n\n

    \n
  1. A tracking note<\/strong> is added to the order, containing the shipping carrier, tracking number, and tracking link<\/li>\n
  2. The order status is updated to Completed<\/strong>.<\/li>\n <\/ol>\n\n

    \n However, this tracking data is only stored in the WooCommerce order notes,<\/strong> and not directly in AST\u2019s tracking fields. As a result, tracking details won\u2019t appear in the shipping confirmation email or on the customer\u2019s account page \u2014 unless AST PRO is enabled.\n <\/p>\n\n

    \u2705 What AST PRO Does<\/h3>\n\n

    AST PRO enhances the Transglobal Express<\/strong> integration by:<\/p>\n\n

      \n
    • Automatically detecting and extracting<\/strong> tracking data from the WooCommerce order notes<\/li>\n
    • Saving the tracking number and carrier to AST\u2019s Shipment Tracking Order Meta<\/strong><\/li>\n
    • (Optional) Updating the order status to Shipped<\/strong><\/li>\n
    • Triggering the shipping confirmation email<\/strong> with the AST tracking widget<\/li>\n
    • Displaying tracking details on the My Account > View<\/strong> Order page<\/li>\n <\/ul>\n\n

      This removes the need to manually re-enter tracking details and ensures your customers stay informed.<\/p>\n\n

      \u2699\ufe0f How to Enable the Integration<\/h3>\n
        \n
      1. Ensure AST PRO<\/strong> is installed and activated<\/li>\n
      2. Go to WooCommerce > Shipment Tracking > Integrations<\/strong><\/li>\n
      3. Enable the Transglobal Express<\/strong> integration<\/li>\n
      4. (Optional) Enable Auto-complete shipped orders<\/strong>\u2013 AST will automatically update the order status to Shipped<\/strong> when tracking is added<\/li>\n <\/ol>\n\n
        \n \"Transglobal\n\n
        \n ×<\/span>\n \"Transglobal\n <\/div>\n <\/div>\n \n

        \ud83e\udde9 Carrier Name Mapping (Avoid Missing Tracking Links)<\/h3>\n

        Transglobal Express may use shipping carrier names that differ from AST\u2019s recognized list. If unmatched, the tracking link may not appear<\/strong> in the customer\u2019s email.<\/p>\n\n

        \ud83d\udd27 How to Map Carrier Names:<\/h4>\n
          \n
        1. Go to WooCommerce > Shipment Tracking > Shipping Carriers<\/strong><\/li>\n
        2. \n Click Edit<\/strong> next to the relevant carrier \n (e.g., <\/code>)\n <\/li>\n
        3. \n In the Custom API Name<\/strong> field, enter the exact name used by \n Transglobal Express \n (e.g., <\/code>)\n <\/li>\n
        4. Use the \u2795 icon to add multiple name variations if needed<\/li>\n
        5. Click Update<\/strong> to save<\/li>\n <\/ol>\n\n

          This ensures that AST properly identifies the carrier and includes a valid tracking link in emails and customer views.<\/p>\n\n

          \ud83d\udca1 Best Practices<\/h3>\n
            \n
          • Monitor order notes<\/strong> to ensure tracking data is properly formatted by Transglobal Express<\/li>\n
          • Keep your carrier mappings updated<\/strong> to avoid broken or missing tracking links<\/li>\n
          • Test your workflow<\/strong> by fulfilling a sample order to confirm tracking data appears correctly<\/li>\n
          • Inform customers<\/strong> that they will receive a clear shipping email with tracking information<\/li>\n <\/ul>\n\n

            \ud83d\udd1a Final Note<\/h3>\n

            \u26a0\ufe0f Important:<\/strong> AST does not generate shipping labels. Transglobal Express handles order fulfillment and label creation. AST PRO\u2019s role is to extract tracking info from order notes and automate customer notifications and tracking display.<\/p>\n <\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":89171,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-97657","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\nTransglobal Express - zorem Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.zorem.com\/docs\/ast-pro\/integrations\/transglobal-express\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transglobal Express - zorem Docs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.zorem.com\/docs\/ast-pro\/integrations\/transglobal-express\/\" \/>\n<meta property=\"og:site_name\" content=\"zorem Docs\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zoremcom\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-21T07:37:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@zoremCommerce\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/docs.zorem.com\\\/docs\\\/ast-pro\\\/integrations\\\/transglobal-express\\\/\",\"url\":\"https:\\\/\\\/docs.zorem.com\\\/docs\\\/ast-pro\\\/integrations\\\/transglobal-express\\\/\",\"name\":\"Transglobal Express - 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