{"id":96516,"date":"2024-01-10T09:10:41","date_gmt":"2024-01-10T09:10:41","guid":{"rendered":"https:\/\/docs.zorem.com\/?post_type=docs&#038;p=96516"},"modified":"2026-04-22T05:49:24","modified_gmt":"2026-04-22T05:49:24","slug":"customer-view","status":"publish","type":"docs","link":"https:\/\/docs.zorem.com\/docs\/zorem-returns-exchanges\/customer-view\/","title":{"rendered":"Customer View"},"content":{"rendered":"\n<p>The return center form helps customers and businesses talk to each other when something is being returned. It makes sure things are correct, clear, and done quickly, making customers feel good about their experience. It also helps businesses make smart choices using the important information collected during returns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>How to View Return &amp; Exchange Status in My Account<\/strong><\/strong><\/h3>\n\n\n\n<p>Customers can see all their return and exchange requests from a dedicated section in My Account. This section displays:<\/p>\n\n\n<ul class=\"zd-checklist zd-checklist--green\"><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Order number and request number<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Current request status<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Total refund amount<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Available actions (View, Cancel)<\/span><\/div><\/div><\/li><\/ul>\n\n\n<figure class=\"wp-block-image size-large img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-52-1024x501.png\" alt=\"\" class=\"wp-image-97114\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-52-1024x501.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-52-300x147.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-52-768x375.png 768w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-52.png 1203w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">View Return and Exchange request history<\/figcaption><\/figure>\n\n\n\n<p>To view more detailed information about a specific return or exchange request, customers can click on the linked request number or the <strong>View<\/strong> button located to the right of the request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"620\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-53-1024x620.png\" alt=\"\" class=\"wp-image-97115\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-53-1024x620.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-53-300x182.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-53-768x465.png 768w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-53.png 1174w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">View Return request details<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"return-a-request-on-order-view-page\"><strong>How Customers Submit a <strong>Return <strong>&amp; Exchange<\/strong><\/strong><\/strong> <strong>on Order View page<\/strong><a href=\"https:\/\/docs.zorem.com\/docs\/returns-for-woocommerce\/customer-view\/#return-a-request-on-order-view-page\"><\/a><\/h3>\n\n\n\n<p>Customers can initiate a return and exchange request for items directly from the order view page. We provide an action buttons labeled \u201c<strong>Return<\/strong>\u201d &amp; \u201c<strong>Exchange<\/strong>\u201d both in the order list and after displaying product details on the order view page, allowing customers to easily submit a return and exchange request for specific items.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"572\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-16.png\" alt=\"\" class=\"wp-image-96788\" style=\"aspect-ratio:1.4091167208714057;width:853px;height:auto\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-16.png 806w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-16-300x213.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-16-768x545.png 768w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><figcaption class=\"wp-element-caption\"><em>Ex. Return and Exchange Request action buttons position on order view page<\/em><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Portal<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Return Request Form<\/strong><\/h4>\n\n\n\n<p>In the return request form, customers have the option to select the mutiple items and qty, specify the return reason, provide a description of the returned items, attach images of the products being returned, and choose their preferred refund payment method. After entering these details, they can submit the form to initiate a return. If the customer choose option of the store credit for refund, we will generate a coupon and send it to the customer once the return request is approved by the admin.<\/p>\n\n\n\n<p>After clicking the &#8216;Return&#8217; button, you can see the return request form, as illustrated in the attached image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1128\" height=\"1086\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57.png\" alt=\"\" class=\"wp-image-97135\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57.png 1128w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-300x289.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-1024x986.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-768x739.png 768w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-16x16.png 16w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-18x18.png 18w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-57-20x20.png 20w\" sizes=\"auto, (max-width: 1128px) 100vw, 1128px\" \/><\/figure>\n\n\n\n<p>After clicking the &#8216;Request a Return&#8217; button, the return request is a submitted. Upon submitting the return request, we will show the return status for that specific return request.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"return-status\"><strong>Return Status<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1210\" height=\"651\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-30.png\" alt=\"\" class=\"wp-image-96905\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-30.png 1210w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-30-300x161.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-30-1024x551.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-30-768x413.png 768w\" sizes=\"auto, (max-width: 1210px) 100vw, 1210px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How Customers Cancel a Return Request<\/strong> <strong>on Order View page<\/strong><\/h4>\n\n\n\n<p>Users can now cancel their return requests when the return item\u2019s status is \u2018Return Requested\u2019.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1205\" height=\"731\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-33.png\" alt=\"\" class=\"wp-image-96908\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-33.png 1205w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-33-300x182.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-33-1024x621.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-33-768x466.png 768w\" sizes=\"auto, (max-width: 1205px) 100vw, 1205px\" \/><\/figure>\n\n\n\n<p>After the return request is canceled, we will update the return request status and send a \u201cReturn Request Cancelled\u201d email to the admin user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchange Portal<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Exchange Request Form<\/strong><\/h4>\n\n\n\n<p>In the exchange request form, customers have the option to select the qty, specify the exchange reason, provide a description of the exchanged items, attach images of the products being exchanged. After entering these details, they can submit the form to initiate a exchange. we will create a new child order and send it to the customer once the exchange request is approved by the admin.<\/p>\n\n\n\n<p>After clicking the &#8216;Exchange&#8217; button, you can see the exchange request form, as illustrated in the attached image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1126\" height=\"1339\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58.png\" alt=\"\" class=\"wp-image-97137\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58.png 1126w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58-252x300.png 252w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58-861x1024.png 861w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58-768x913.png 768w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-58-270x320.png 270w\" sizes=\"auto, (max-width: 1126px) 100vw, 1126px\" \/><\/figure>\n\n\n\n<p>After clicking the &#8216;Request a Exchange&#8217; button, the exchange request is a submitted. Upon submitting the exchange request, we will show the exchange status for that specific exchange request.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"return-status\"><strong>Exchange Status<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1219\" height=\"675\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-32.png\" alt=\"\" class=\"wp-image-96907\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-32.png 1219w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-32-300x166.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-32-1024x567.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-32-768x425.png 768w\" sizes=\"auto, (max-width: 1219px) 100vw, 1219px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How Customers Cancel a Exchange Request<\/strong> <strong>on Order View page<\/strong><\/h4>\n\n\n\n<p>Users can now cancel their exchange requests when the exchange item\u2019s status is \u2018Exchange Requested\u2019.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1215\" height=\"737\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-34.png\" alt=\"\" class=\"wp-image-96909\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-34.png 1215w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-34-300x182.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-34-1024x621.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-34-768x466.png 768w\" sizes=\"auto, (max-width: 1215px) 100vw, 1215px\" \/><\/figure>\n\n\n\n<p>After the exchange request is canceled, we will update the exchange request status and send a \u201cExchange Request Cancelled\u201d email to the admin user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>How Guest Users Submit a Return or Exchange Request<\/strong><\/strong><\/h3>\n\n\n\n<p>For guest users, an alternative method is provided to initiate return and exchange requests. A custom page with a shortcode can be created to display the return and exchange request form.<\/p>\n\n\n\n<p>Shortcode:<strong> [return-center]<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"613\" height=\"527\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-49.png\" alt=\"\" class=\"wp-image-97053\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-49.png 613w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/01\/image-49-300x258.png 300w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Steps for Guest Users:<\/strong><\/h4>\n\n\n<ul class=\"zd-checklist zd-checklist--green\"><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Find Order:<\/strong><\/span><\/div><ul class=\"zd-checklist-subitems\"><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Navigate to the custom page containing the <strong>Return and Exchange Request Form.<\/strong><\/span><\/div><\/li><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Enter the <strong>Order ID<\/strong> and <strong>Email Address<\/strong> to locate the order.<\/span><\/div><\/li><\/ul><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Request Return or Exchange:<\/strong><\/span><\/div><ul class=\"zd-checklist-subitems\"><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Based on the order\u2019s available items, action buttons for <strong>Return<\/strong> and <strong>Exchange<\/strong> are displayed.<\/span><\/div><\/li><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Select the desired action and follow the steps to:<\/span><\/div><ul class=\"zd-checklist-subsubitems\"><li><svg class=\"zd-checklist-subsubicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Specify the quantity.<\/span><\/li><li><svg class=\"zd-checklist-subsubicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Provide the reason and description.<\/span><\/li><li><svg class=\"zd-checklist-subsubicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Attach images.<\/span><\/li><\/ul><\/li><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">Submit the request.<\/span><\/div><\/li><\/ul><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Status Update:<\/strong><\/span><\/div><ul class=\"zd-checklist-subitems\"><li><div class=\"zd-checklist-sub-row\"><svg class=\"zd-checklist-subicon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\">After submitting the request, the status of the return or exchange request is displayed for tracking.<\/span><\/div><\/li><\/ul><\/div><\/li><\/ul>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The return center form helps customers and businesses talk to each other when something is being returned. It makes sure things are correct, clear, and done quickly, making customers feel good about their experience. It also helps businesses make smart choices using the important information collected during returns. How to View Return &amp; Exchange Status [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":95662,"parent":95792,"menu_order":5,"template":"","docs-category":[],"class_list":["post-96516","docs","type-docs","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer View - zorem Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.zorem.com\/docs\/zorem-returns-exchanges\/customer-view\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer View - zorem Docs\" \/>\n<meta property=\"og:description\" content=\"The return center form helps customers and businesses talk to each other when something is being returned. It makes sure things are correct, clear, and done quickly, making customers feel good about their experience. It also helps businesses make smart choices using the important information collected during returns. 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