{"id":95818,"date":"2023-03-30T06:33:45","date_gmt":"2023-03-30T06:33:45","guid":{"rendered":"https:\/\/docs.zorem.com\/docs\/returns-for-woocommerce\/returns-dashboard\/"},"modified":"2026-04-22T05:32:16","modified_gmt":"2026-04-22T05:32:16","slug":"returns-center","status":"publish","type":"docs","link":"https:\/\/docs.zorem.com\/docs\/zorem-returns-exchanges\/returns-center\/","title":{"rendered":"How to Use the Returns &amp; Exchanges Center"},"content":{"rendered":"\n<p>A returns and exchange center is a portal interface that provides store owners with a centralized view of all return and exchange requests and related information. The return and exchange dashboard typically provides the following features:<\/p>\n\n\n<ul class=\"zd-checklist zd-checklist--green\"><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return and Exchange Management<\/strong> &#8211; Store owners can view, process, and manage return and exchange requests from a single location, including tracking the status of return shipments and processing refunds or exchanges.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Analytics <\/strong>&#8211; The return and exchange dashboard may provide data and insights into return and exchange trends, such as the number of returns and exchanges processed per day or the most frequently returned products.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return requested<\/strong> &#8211; This custom return status will be used when the customer will request for return and the custom return status email will be sent to the customer with the return items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return approved<\/strong> &#8211; This custom return status will be used when the admin will approved for return request and the custom return status email will be sent to the customer with the return items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return rejected<\/strong> &#8211; This custom return status will be used when the admin will rejected for return request and the custom return status email will be sent to the customer with the return items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return cancelled<\/strong> &#8211; When a customer cancels a return request, a custom return status will be assigned. Subsequently, an email containing the return items and details will be automatically sent to the admin.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Exchange requested<\/strong> &#8211; This custom exchange status will be used when the customer will request for exchange and the custom exchange status email will be sent to the customer with the exchange items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Exchange approved<\/strong> &#8211; This custom exchange status will be used when the admin will approved for exchange request and the custom exchange status email will be sent to the customer with the exchange items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Exchange rejected<\/strong> &#8211; This custom exchange status will be used when the admin will rejected for exchange request and the custom exchange status email will be sent to the customer with the exchange items and details.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Exchange cancelled <\/strong>&#8211; When a customer cancels a exchange request, a custom exchange status will be assigned. Subsequently, an email containing the exchange items and details will be automatically sent to the admin.<\/span><\/div><\/div><\/li><\/ul>\n\n\n<p>Navigate to <strong>Woocommerce &gt; Returns &amp; Exchanges Center<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Key Features:<\/strong><\/h4>\n\n\n<ul class=\"zd-checklist zd-checklist--green\"><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Quick Actions:<\/strong> Take advantage of the quick actions to swiftly approve, reject, and delete return and exchange requests, ensuring efficient management of return and exchange items. You have the capability to permanently delete unapproved or canceled requests from the database.<\/span><\/div><\/div><\/li><\/ul>\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"1117\" height=\"704\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-12.png\" alt=\"\" class=\"wp-image-96783\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-12.png 1117w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-12-300x189.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-12-1024x645.png 1024w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2024\/07\/image-12-768x484.png 768w\" sizes=\"auto, (max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Display Return and Exchange Items Panel<\/h3>\n\n\n\n<p>The Display Return and Exchange Items panel within the edit order page offers a comprehensive overview of all return and exchange related information associated with a particular order. Serving as a central hub for managing return and exchange requests, it facilitates efficient processing of returns and exchanges.<\/p>\n\n\n\n<p>Accessing the Panel, Navigate to the WooCommerce &gt; Orders &gt; Order Edit Page. Within the order edit page, look the sidebar on the right-hand side for panel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Key Features:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Return and Exchange Item Details:<\/strong> Provides a clear list of all items included in the return and exchange request, showcasing essential details like product name, quantity, and price.<\/li>\n\n\n\n<li><strong>Quick Actions:<\/strong> Utilize the quick actions to promptly approve or reject a return and exchange request, ensuring efficient handling of return items.<\/li>\n<\/ul>\n\n\n<ul class=\"zd-checklist zd-checklist--green\"><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Return and Exchange Item Details:<\/strong> Provides a clear list of all items included in the return and exchange request, showcasing essential details like product name, quantity, and price.<\/span><\/div><\/div><\/li><li><div class=\"zd-checklist-item-wrap\"><div class=\"zd-checklist-main\"><svg class=\"zd-checklist-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><span class=\"zd-checklist-text\"><strong>Quick Actions:<\/strong> Utilize the quick actions to promptly approve or reject a return and exchange request, ensuring efficient handling of return items.<\/span><\/div><\/div><\/li><\/ul>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"455\" height=\"673\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/return_request.png\" alt=\"\" class=\"wp-image-97566\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/return_request.png 455w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/return_request-203x300.png 203w\" sizes=\"auto, (max-width: 455px) 100vw, 455px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of return requested status<\/em><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"527\" height=\"804\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_request.png\" alt=\"\" class=\"wp-image-97570\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_request.png 527w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_request-197x300.png 197w\" sizes=\"auto, (max-width: 527px) 100vw, 527px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of exchange requested status<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"514\" height=\"513\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1.png\" alt=\"\" class=\"wp-image-97568\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1.png 514w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-300x300.png 300w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-150x150.png 150w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-16x16.png 16w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-50x50.png 50w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-18x18.png 18w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/approve_request-1-20x20.png 20w\" sizes=\"auto, (max-width: 514px) 100vw, 514px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of return approved&nbsp;status<\/em><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"712\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_approved.png\" alt=\"\" class=\"wp-image-97571\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_approved.png 444w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchange_approved-187x300.png 187w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of exchange approved&nbsp;status<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"558\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/reject_request.png\" alt=\"\" class=\"wp-image-97569\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/reject_request.png 508w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/reject_request-273x300.png 273w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of return rejected status<\/em><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full img-border has-lightbox\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"674\" src=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchnage_rejected.png\" alt=\"\" class=\"wp-image-97572\" srcset=\"https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchnage_rejected.png 444w, https:\/\/docs.zorem.com\/wp-content\/uploads\/2023\/03\/exchnage_rejected-198x300.png 198w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><figcaption class=\"wp-element-caption\"><em>Returns&nbsp;items panel view of exchange rejected status<\/em><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Changing the Order Status for Return <\/h3>\n\n\n\n<p>The &#8220;Return&#8221; order status will be updated once all eligible items in an order have been requested for return, and all return requests, whether full or partial, have been approved by the store admin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changing the Order Status for Partial Return<\/h3>\n\n\n\n<p>The &#8220;Partial Return&#8221; order status will be updated once a single eligible item has been requested for return, and the return request, whether partial or complete, has been approved by the store admin.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A returns and exchange center is a portal interface that provides store owners with a centralized view of all return and exchange requests and related information. The return and exchange dashboard typically provides the following features: Navigate to Woocommerce &gt; Returns &amp; Exchanges Center Key Features: Display Return and Exchange Items Panel The Display Return [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":95626,"parent":95792,"menu_order":4,"template":"","docs-category":[],"class_list":["post-95818","docs","type-docs","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Use the Returns &amp; Exchanges Center - zorem Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.zorem.com\/docs\/zorem-returns-exchanges\/returns-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use the Returns &amp; Exchanges Center - zorem Docs\" \/>\n<meta property=\"og:description\" content=\"A returns and exchange center is a portal interface that provides store owners with a centralized view of all return and exchange requests and related information. 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