{"id":20491,"date":"2018-03-30T10:11:50","date_gmt":"2018-03-30T14:11:50","guid":{"rendered":"https:\/\/docs.gravityforms.com\/?p=20491"},"modified":"2021-11-05T17:52:35","modified_gmt":"2021-11-05T21:52:35","slug":"create-wsdesk-tickets-using-webhooks-addon","status":"publish","type":"post","link":"https:\/\/docs.gravityforms.com\/create-wsdesk-tickets-using-webhooks-addon\/","title":{"rendered":"Creating Tickets in WSDesk using the Webhooks Add-On"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-introduction\">Introduction<\/h2>\n\n\n\n<p>Using the Gravity Forms Webhooks Add-On is the easiest way to send requests to the <a href=\"https:\/\/elextensions.com\/knowledge-base\/use-wsdesk-create-ticket-api-third-party-forms-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\">WSDesk API<\/a> to create support tickets when a form is submitted.    <\/p>\n\n\n\n<p><strong>Note:<\/strong> This article assumes you have <a href=\"https:\/\/docs.gravityforms.com\/how-to-install-gravity-forms-add-ons\/\">installed and activated<\/a> the Webhooks Add-On and the <a href=\"https:\/\/elextensions.com\/plugin\/wsdesk-wordpress-support-desk-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">WSDesk<\/a><strong> <\/strong>plugin. If not, you will need to do so before any of the functionality in this article can be used.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-setting-up-the-form\">Setting Up the Form<\/h2>\n\n\n\n<p>Set up your form with the following fields and their labels: Single Line Text &#8211; <strong>Event Title<\/strong>, Paragraph &#8211; <strong>Event Description<\/strong>, Checkboxes &#8211; <strong>Event Options<\/strong>, Date &#8211; <strong>Start Date<\/strong> and <strong>End Date<\/strong>, Time &#8211; <strong>Start Time<\/strong> and <strong>End Time.<\/strong><\/p>\n\n\n\n<p>For the Checkboxes field, set these as the choices: All Day, Hide From Event Listings, Sticky in Month View, Feature Event<\/p>\n\n\n\n<p>For the Time fields set up the Conditional Logic to Show field if <strong>Event Options<\/strong> is not <strong>All Day<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-the-webhook\">Configuring the Webhook<\/h2>\n\n\n\n<p>To configure webhooks for a form go to your <strong>Form Settings<\/strong> and click on the <strong>Webhooks<\/strong> tab and then click the <strong>Add New<\/strong> button.<\/p>\n\n\n\n<p>Next, you&#8217;ll need to configure the request that is being made.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/docs.gravityforms.com\/wp-content\/uploads\/2021\/07\/CleanShot-2021-07-10-at-18.38.22.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/docs.gravityforms.com\/wp-content\/uploads\/2021\/07\/CleanShot-2021-07-10-at-18.38.22.png\" alt=\"WSDesk Webhook Feed Settings\" class=\"wp-image-28552\" width=\"460\" height=\"471\" srcset=\"https:\/\/docs.gravityforms.com\/wp-content\/uploads\/2021\/07\/CleanShot-2021-07-10-at-18.38.22.png 919w, https:\/\/docs.gravityforms.com\/wp-content\/uploads\/2021\/07\/CleanShot-2021-07-10-at-18.38.22-293x300.png 293w, https:\/\/docs.gravityforms.com\/wp-content\/uploads\/2021\/07\/CleanShot-2021-07-10-at-18.38.22-768x786.png 768w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/><\/a><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-name\">Name<\/h4>\n\n\n\n<p>Enter a name for your feed. This is never displayed and is only used for identification purposes. You can name this anything you want.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-request-url\">Request URL<\/h4>\n\n\n\n<p>The WSDesk endpoint for creating tickets is your site&#8217;s own Admin Ajax URL. The easiest way to include this URL is to enter the <a href=\"https:\/\/docs.gravityforms.com\/admin_ajax_url-merge-tag\/\">{admin_ajax_url}<\/a> merge tag. It will be replaced with the correct URL when the feed is processed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-request-method\">Request Method<\/h4>\n\n\n\n<p>Select the <strong>POST<\/strong> choice as the request method.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-request-format\">Request Format<\/h4>\n\n\n\n<p>Select the <strong>FORM<\/strong> choice as the request format.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-request-headers\">Request Headers<\/h4>\n\n\n\n<p>We won&#8217;t be configuring any request headers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-request-body\">Request Body<\/h4>\n\n\n\n<p>Select the <strong>Select Fields<\/strong> choice.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-field-values\">Field Values<\/h4>\n\n\n\n<p>Configure rows for the following fields, selecting <strong>Add Custom Value<\/strong> when configuring their values. Click the add item icon (+) to add new rows.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Key<\/th><th><strong>Value<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>action<\/strong><\/td><td>wsdesk_api_create_ticket<\/td><\/tr><tr><td><strong>api_key<\/strong><\/td><td>The WSDesk API key from the <strong>WSDesk<\/strong> &gt; <strong>Settings<\/strong> &gt; <strong>General<\/strong> tab<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Next, you would configure additionals rows for the <a href=\"https:\/\/elextensions.com\/knowledge-base\/set-up-wsdesk-wordpress-helpdesk-plugin\/#articleTOC_4\" target=\"_blank\" rel=\"noreferrer noopener\">ticket fields<\/a> which you have configured in WSDesk.<\/p>\n\n\n\n<p>Enter the ticket field key (e.g. request_email) in the key input. For the values, you can select from the form fields, entry meta, or <strong>Add Custom Value<\/strong> which will display a text input that supports <a href=\"\/category\/user-guides\/merge-tags-getting-started\/\">Merge Tags<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-webhook-condition\">Webhook Condition<\/h4>\n\n\n\n<p>If ticket creation should be conditional based on the value of a form field, select the <strong>Enable Condition<\/strong> checkbox and then configure the rules which should be met for this request to be sent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-alternative-method\">Alternative Method<\/h2>\n\n\n\n<p>If you don&#8217;t have an Elite or legacy Developer license and would prefer not to <a href=\"https:\/\/docs.gravityforms.com\/licensing-faq\/#license-upgrades\">upgrade your existing license<\/a>, you can still create tickets in WSDesk by using the <a href=\"\/gform_after_submission\" data-autolink=\"autolink_gform_after_submission\">gform_after_submission<\/a> filter in your theme functions.php file or a custom functionality plugin.<\/p>\n\n\n\n<p>See the <a href=\"https:\/\/elextensions.com\/knowledge-base\/use-wsdesk-create-ticket-api-third-party-forms-plugins\/#articleTOC_7\" target=\"_blank\" rel=\"noreferrer noopener\">How to use WSDesk create ticket API with third-party forms and plugins?<\/a> article by WSDesk for more details.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using the Gravity Forms Webhooks Add-On is the easiest way to send requests to the WSDesk API to create support tickets when a form is submitted.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_autodraft_ids":[],"jetpack_post_was_ever_published":false,"_sb_is_suggestion_mode":false,"_sb_show_suggestion_boards":false,"_sb_show_comment_boards":false,"_sb_suggestion_history":"","_sb_update_block_changes":"","_is_real_time_mode":false,"_realtime_collaborators":"","footnotes":"","cf_checklist_status":[]},"categories":[354],"tags":[19380],"class_list":["post-20491","post","type-post","status-publish","format-standard","hentry","category-webhooks-add-on","tag-edited-for-2-5","wpautop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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