Support

Before contacting support

To ensure a smooth and efficient resolution, please check the following before reaching out to our support team:

1. Update your plugin – Many issues are resolved simply by updating to the latest version. Please make sure your Actirise WordPress plugin is up to date before troubleshooting further.

2. Initial setup – If your issue is related to the initial configuration of the Actirise WordPress plugin, please refer to the dedicated section in our documentation.

3. Feature configuration – If you’re experiencing an issue with a specific feature, check its corresponding documentation for setup and troubleshooting guidance.

4. Known issues – Your issue might already have been encountered and resolved. Take a look at the Troubleshooting section for possible solutions.

5. Frequently Asked Questions – Many common questions are already answered in our FAQ section.

If you’ve gone through these steps and still need assistance, feel free to contact our support team! We’re here to help.

Contact support

If you’ve ensured your plugin is up to date and checked the Before Contacting Support section without finding a solution, our support team is here to help!

Regardless of the method you choose, please provide as much information as possible. This is mandatory to ensure a quick and effective resolution:

• Diagnostic information (MANDATORY) – You must enable the Diagnostic function in the plugin’s Settings tab. If any details appear in the Diagnostic Information section, include them in your message. Please keep the Diagnostic function active until your issue is resolved.

• WordPress Site Health Report (MANDATORY) – In your WordPress dashboard, go to Tools > Site Health, navigate to the Info tab, and click the "Copy site info to clipboard" button. Please paste this information into your support request.

• The issue you are experiencing – A clear description of the problem.

• Steps to reproduce the issue – Detailed instructions on how we can replicate the problem.

• Relevant technical details – Such as your browser, operating system, or server environment.

The more details you provide, the faster we can diagnose and resolve your issue!

We offer multiple ways to get in touch, depending on the nature of your request. Please choose the most appropriate contact method to ensure a quick and efficient resolution.

• Contact us via email at [email protected] – Our team will be notified and will get back to you as soon as possible.

• Reach out through the WordPress support forum – Create a new topic so our team can assist you directly (please note that you need to create a WordPress account first in order to post a new topic).