contact.center™ Documentation¶

Organize, manage, and segment contact lists for targeted messaging campaigns.

Set up and manage SMS, WhatsApp, and email channels for reliable delivery.

Create and launch high-volume campaigns with scheduling, targeting, and metrics.

Build automation workflows that trigger messages based on events, lists, or schedules.

Access detailed inbound and outbound logs to audit activity and troubleshoot delivery.

Upload, store, and reuse media assets across broadcasts, templates, and automations.

Manage your subscription, payment methods, invoices, and billing details for your workspace.

Create a single contact or upload a CSV file to import multiple contacts.

Create lists, update list details, or remove contacts from a list.

Build dynamic segments, edit logic, or delete existing segments.

Enable WhatsApp messaging by connecting your registered WhatsApp number.

Build reusable SMS message templates with opt-out options.

Design email content using the visual builder or raw HTML editor.

Set delivery time, time zone, and optional working-hour restrictions.

Configure triggers that start automation flows.

Capture events from JavaScript or HTTP sources to trigger flows.