Day four and counting...
We're still hanging in there, it's really been a mess. Thursday night they said they were sending someone from a local plumbing company, they never showed. Then later that night they said someone from our insurance had called to cancel the work order. Which, of course, they denied doing.
On Friday they sent two people from another company, two kids who looked about twenty. They poked around, glanced in our access pipe and declared our line had collapsed, that we'd have to have our yard drug up by a contractor to replace it. They said our insurance carrier would be calling to schedule it. We waited all day, no callback. I called them myself Friday night and, of course, they acted like they'd heard nothing about it. They got us scheduled with yet another plumber for Saturday.
On Saturday we waited all day until just before five for that plumber, his name was Brian. Thankfully, he was great, he had 28 years experience and was careful in checking the line. He said our line appears to be intact, that when we got over three inches of rain on Thursday we had a huge amount of debris back flow from the main sewer line in the street to clog our line. Unfortunately, he didn't have the equipment it'd need to clear it, a hydro jet cleaner to blast the line clean. He told us he'd notify our insurance and they'd call us back within the next hour or so to get it scheduled. We waited and waited and, of course, no callback
I called them again last night. Once again I had to go through the whole saga to explain what was happening. I also told her I wanted to lodge a complaint because this is such a potential health hazard for us and it's been going on since Thursday afternoon. She got us scheduled with a company that can do hydro jet cleaning but, unfortunately, the earliest they can see us is Monday. We're scheduled for them to get here sometime between 10am and 5pm.
We're lucky in that it must not be completely blocked. The initial water went back down Thursday night. We've got a low flow commode in the basement that we've been using and it hasn't caused the water to rise again so far. No showers, just sink baths, eating off paper and plastic, using as little water as possible to wash plates and utensils we couldn't use disposables for, ordering out as we can afford it.
Staying at a hotel isn't an option. Besides the cost, Isha, our cat, is eighteen years old. I don't think she could tolerate the trauma of being boarded for any length of time. We love her too much to even chance it so we'll make do.
Good thoughts for tomorrow will be much appreciated, I so want this to be over. Especially since I have chemo again next week. I don't need this on top of everything else.
*hugs*
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On Friday they sent two people from another company, two kids who looked about twenty. They poked around, glanced in our access pipe and declared our line had collapsed, that we'd have to have our yard drug up by a contractor to replace it. They said our insurance carrier would be calling to schedule it. We waited all day, no callback. I called them myself Friday night and, of course, they acted like they'd heard nothing about it. They got us scheduled with yet another plumber for Saturday.
On Saturday we waited all day until just before five for that plumber, his name was Brian. Thankfully, he was great, he had 28 years experience and was careful in checking the line. He said our line appears to be intact, that when we got over three inches of rain on Thursday we had a huge amount of debris back flow from the main sewer line in the street to clog our line. Unfortunately, he didn't have the equipment it'd need to clear it, a hydro jet cleaner to blast the line clean. He told us he'd notify our insurance and they'd call us back within the next hour or so to get it scheduled. We waited and waited and, of course, no callback
I called them again last night. Once again I had to go through the whole saga to explain what was happening. I also told her I wanted to lodge a complaint because this is such a potential health hazard for us and it's been going on since Thursday afternoon. She got us scheduled with a company that can do hydro jet cleaning but, unfortunately, the earliest they can see us is Monday. We're scheduled for them to get here sometime between 10am and 5pm.
We're lucky in that it must not be completely blocked. The initial water went back down Thursday night. We've got a low flow commode in the basement that we've been using and it hasn't caused the water to rise again so far. No showers, just sink baths, eating off paper and plastic, using as little water as possible to wash plates and utensils we couldn't use disposables for, ordering out as we can afford it.
Staying at a hotel isn't an option. Besides the cost, Isha, our cat, is eighteen years old. I don't think she could tolerate the trauma of being boarded for any length of time. We love her too much to even chance it so we'll make do.
Good thoughts for tomorrow will be much appreciated, I so want this to be over. Especially since I have chemo again next week. I don't need this on top of everything else.
*hugs*
You can also read this entry on Dreamwidth (