Call Tracking & AI-Conversion Intelligence
Call Recording & AI-Assisted Conversion Insights
What is Digimatiq's Conversation Intelligence Solution?
Conversation Intelligence includes features like Digimatiq’s Transcriptions which transcribes the audio of phone calls including deciphering between the agent and the customer, CallScore which uses Transcriptions to automatically mark calls as leads or not leads, and Automation Rules which tags calls based on keywords said by the agent or the customer.
Along with the basic uses, call recordings can be used for keyword research for SEO and paid SEM. Call recordings can also be analyzed for data to improve the sales or support process.
Businesses can also use call recordings to improve the customer experience overall–online, on the phone, and after the sale.
Reveal real insights that mean something with AI
AI-powered Conversation Intelligence analyzes all your calls, all the time.
Use the big picture, actionable insights from Conversation Intelligence to help improve customer service, train sales staff, stay ahead of shifting consumer preferences, and optimize your marketing spend.
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Prioritize high-value leads
With keyword spotting, it’s easy to identify and escalate callers who mention your highest-value services or indicate they’re ready to buy right away.
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Score, tag, and qualify calls
Give each call a score, apply tags, and qualify leads without lifting a finger by creating Automation Rules on the keywords that matter to your business.
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Identify industry trends
Choose a keyword list from our extensive industry options to automatically listen for and analyze trends in key phrases spoken by your customers.
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Fine-tune marketing and keyword bidding strategies
Improve your bidding strategies and understand what sources drive valuable leads by automatically analyzing the language customers and prospects use.
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Identify coaching and training opportunities
With transcripts and call highlights, you can quickly identify which talk tracks are being followed (or not) and spot coaching opportunities to keep your team aligned.
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Save at-risk customers or prospects from churning
By listening for keywords like “manager” or “poor service”, Conversation Intelligence can pinpoint customer concerns that might need attention — or lead to churn.
Don’t waste time on busywork
Our fully automated solution means quick and easy lead categorization with Automation Rules.
What this does is saves business countless hours knowing what a ‘good’ or ‘bad’ call is. This level of insight into the ‘front line’ of your company is invaluable for CEO’s and business owners.
