#66 - RideRx | Devpost

Inspiration

As the US population continues to age, mobility is often a significant deterrent to accessing adequate healthcare. This results in a lot of missed appointments and unfilled prescriptions, which have a direct impact on patient health and outcomes, but this also adds up in terms of cost to our overall healthcare system. In the US, the cost of missed appointments is estimated to be around $150 billion annually, while the cost associated with medication nonadherence is estimated to be around $289 billion annually.

What it does

RideRx is a platform that connects non-emergency medical transport companies to hospitals/clinics, pharmacies, and patients to coordinate the whole transport journey and optimize patient outcomes.

There are three interfaces we developed for it:

1. Patient-side: Prior to patients' scheduled appointments, patients will receive an SMS message that asks whether they will need help with transport or not. They will then be able to answer some screening questions to help us optimize their transport. Patients also get QR codes that the drivers can scan to verify patients' identities. This whole user flow is SMS-based rather than mobile-app-based to simplify the process so that patients who are less tech-savvy will experience fewer issues. SMS-based updates powered by Twilio

2. Driver-side: The driver dashboard will display their itineraries for the day for who/where to pick up and what the next stop on their journey for the day is. They can also efficiently coordinate their routes using our smart routing system, which allows for patient pooling to more efficiently transport patients.

Driver-side UI

3. Hospital/Clinic-side: On the hospital/clinic dashboard, hospital/clinic admin will be able to check patient status, whether they’ve been picked up or not, ETA, as well as the status of their prescriptions/medications. They can also view any special considerations for a particular patient's transport.

Hospital-side UI

Business Plan

Who's Paying?

Providers would realize gains from reductions in both the no-show rate as well as the prescription no-fill rate (both via ensuring access to adequate transportation). This would result in higher revenue generation and improved patient outcomes.
Payers would realize gains primarily from reductions in the prescription no-fill rate as the money that payers payout would then be more likely to be put to good use and thereby improving patient outcomes. Reductions in no-show rate would also improve access to care, so payers would also marginally realize gains here as well.

For Providers:

Assume 20% reduction of no-show rate, which is conservative
Price for Providers = $0.23/scheduled appointment/month
Will give 3x ROI

For Payers:

Assume 20% reduction of prescription no-fill rate, which is conservative
Price for Payers = $0.32/member/month
Will give 10x ROI

At the upper end, extrapolated across a large payer/provider system at the scale of Medicare, this would result in savings of ~$4.4 b while generating revenue of ~$877 m for RideRx