The Core Challenge: Small to medium businesses often find themselves trapped in chaotic order management workflows. Orders arrive through multiple channels - emails, phone calls, handwritten notes - and get tracked through spreadsheets that quickly become unmanageable. This leads to frequent errors, lost orders, processing delays, and overwhelmed staff trying to manually coordinate everything.
OrderCart's Solution Architecture:
Intelligent Order Capture: The system accepts orders through multiple input methods. Business owners can photograph invoices or handwritten orders, speak order details naturally using voice commands, upload CSV/Excel files for bulk processing, or use traditional manual entry. The AI automatically extracts and normalizes this data regardless of format or source.
Visual Workflow Management: Orders flow through a clear pipeline: New → Validated → Paid → Picking → Packed → Shipped → Delivered. Business owners get real-time visibility into every order's status through an intuitive dashboard where orders can be moved between stages via drag-and-drop functionality.
Proactive Problem Detection: Three specialized AI agents continuously monitor for issues: duplicate orders, payment problems, invalid addresses, incomplete information, and inventory conflicts. Problems are automatically flagged with priority levels and include AI-generated resolution suggestions.
Efficiency Through Batch Processing: The system analyzes orders and suggests optimal groupings based on geography, product similarity, or shipping requirements. Business owners can process entire batches simultaneously - printing labels, updating statuses, and sending customer notifications - typically saving 15-25 minutes per batch.
Exception Resolution Workflow: When problems occur, the system provides structured resolution paths. Business owners see categorized exceptions (payment, inventory, address issues) with guided workflows and AI-suggested fixes, dramatically reducing the time spent troubleshooting.
Automated Customer Communication: Professional customer updates are generated automatically using customizable templates. The system sends order confirmations, shipping notifications, and delay alerts without requiring business owners to write individual emails.
Technical Implementation: OrderCart operates through three AI agents built with Google's Agent Development Kit, deployed as separate Cloud Run services. The Intake Agent validates and normalizes orders, the Processor Agent manages workflow and batching, and the Exception Handler resolves problems and generates communications. This architecture uses Gemma AI models for cost efficiency while maintaining sophisticated processing capabilities.
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