Nexu: Revolutionizing Safer Communication
Introduction: In a world where scam calls and overwhelming customer inquiries are commonplace, Nexu emerges as a beacon of safety and efficiency in communication.
Problem Statement:
Scam Calls: Vulnerable individuals are increasingly targeted by scam calls, leading to emotional and financial distress.
Business Burden: Enterprises struggle with managing a deluge of customer inquiries, often compromising on response quality and efficiency.
Solution: Nexu Nexu is your ultimate virtual assistant for safer and more efficient communication. It screens unknown calls, identifies suspicious activities, provides sentiment analysis, and assists in handling support calls, ensuring both safety and efficiency.
How Nexu Works:
AI Processing: Utilizes Google Gemini for advanced AI processing.
Call Routing: Integrates Twilio for seamless phone number management and call routing.
Text-to-Speech: ElevenLab's technology ensures realistic voice responses.
Caching Mechanisms: Firebase handles audio file caching to manage latency.
Sentiment Analysis: PostgreSQL with pgvector extension offers semantic and sentiment-based insights.
User Authentication: Secure with Google OAuth.
Challenges Overcome:
Latency Issues: Addressed by switching TTS providers and implementing caching.
Balancing Automation and Human Support: Fine-tuned for seamless transitions.
Accomplishments:
Successfully developed and tested Nexu despite technical challenges and time constraints.
Validated effectiveness through smooth call handling and insightful support.
What We Learned:
The critical balance between AI and human support enhances user experience.
Real-time applications demand meticulous attention to response times.
What's next:
Improve response times for real-time interactions.
Enhance analytics for deeper insights into customer support.
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