NCSSM Admissions ChatBox

When conducting tours for the public or meeting new students, NCSSM Student Ambassadors have realized that the most commonly asked questions tend to be centered around a few primary concerns. While many of the answers to these questions can be found on the website, prospective NCSSM students and parents often have difficulty navigating NCSSM’s website and finding the answers they want. To rectify this challenge, our team created an interactive platform for potential students and their families to receive answers to frequently asked questions. We originally ran into the problem of choosing a platform that we easy to use and implement but then we discovered Engati! Engati is a free chatbot platform to build AI bots quickly without any coding required. The NCSSM Admissions Chatbox has answers to over fifty common questions, question pathways to allow for followup questions and links to external sources that give more in-depth answers. The Chatbox can always be edited, so it is easy to use in the future! This Chatbox will diminish the volume of redundant questions from future NCSSM students and expand the accessibility of the admissions process.