Inspiration

MedCompass was born from a simple truth that is recovery doesn’t stop when a patient leaves the hospital. Yet too often, people go home with complex instructions, medications to manage and no clear support. At the same time, nurses and hospital staff are overwhelmed, juggling countless responsibilities. We saw an opportunity to step in and help. MedCompass uses smart, compassionate automation to check in with patients, guide them through recovery and free up medical staff to focus on what matters most delivering quality care.

What it does

MedCompass makes patient follow-up simple and stress free. It helps in automating scheduled calls to patients after they’ve been discharged, asks the right questions based on their health condition, and gently checks how they’re doing. Everything is tracked in a clean, easy to use dashboard, giving healthcare teams a clear picture of each patient’s recovery, all without the endless phone calls and manual check-ins.

Workflow

  • Built a dynamic, condition-based call scripting system using multi-collection queries in MongoDB Atlas
  • Developed a fully automated follow-up call workflow using Twilio, Flask, and MongoDB
  • Created an intuitive dashboard for healthcare staff to track patient call history and manage scheduling
  • Achieved seamless integration of frontend, backend, voice APIs, and database in a scalable architecture

What we learned

  • Twilio Voice API Integration: Successfully integrating Twilio’s voice API to automate and manage patient communication effectively.
  • Scheduling Calls: Implementing a reliable scheduling system to ensure timely follow-ups and patient interactions.
  • Teamwork & Collaboration: Strengthening our ability to work collaboratively, ensuring seamless project execution and problem-solving.

What's next for MedCompass

  • Personalized One-to-One Conversations: Enhancing patient engagement by introducing more personalized and dynamic interactions tailored to individual needs.

  • Pitching the Software to Healthcare Facilities: Expanding our reach by showcasing MedCompass to leading healthcare organizations, such as MedStar, to demonstrate its value in improving patient care and operational efficiency.

Reference

1) Boston University Post Discharge Toolkit 2) KHAQuality Post Discharge Follow-Up Call Script 3) Re-Engineered Discharge (RED) Toolkit

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