HELPq-data

HELPq is real-time help queue and mentor management application, targeted at hackathons and classrooms, where there is a need for issues to be claimed and satisfied within minutes. It includes a simple interface for requesting tickets, claiming tickets, and a powerful dashboard for administrating users/mentors and examining metrics.

HELPq was originally built for HackMIT, but has been used at hackathons like Blueprint, Meteor Summer Hackathon 2015, WHACK, MakeMIT and WildHacks (among others!).

It is open-source and super easy to extend and customize! There's plenty of documentation and more gets added all the time. You only need to edit a few config files.

This queue has been used for several hackathons now - and we've gotten some really fantastic numbers with mentor ratings and response time.

At HackMIT 2015, 425 users submitted 502 tickets through our system, with an average response time of 9:37 and a median response time of 2:48. From our data, the majority of the time, a hacker could request help and receive world-class mentorship in-person, at their table, within five minutes, at a 1000+ person hackathon.

While the queue has its own built in metrics panel, it's not (yet) extremely comprehensive. So, I've decided to spend my time (at a hackathon, of course!) to look back on past data, aggregated across hackathons, and see if there was anything interesting we could get out of it...

Read the website to learn more about the data trends we found! http://ehzhang.me/HELPq-data/

Built With

• css3
• html
• html5
• javascript
• meteor.js
• semantic-ui