{"id":6545,"date":"2019-04-05T00:07:15","date_gmt":"2019-04-05T00:07:15","guid":{"rendered":"https:\/\/www.dev.allcode.com\/?page_id=6545"},"modified":"2025-05-02T07:30:33","modified_gmt":"2025-05-02T07:30:33","slug":"contact-centers","status":"publish","type":"page","link":"https:\/\/dev.allcode.com\/contact-centers\/","title":{"rendered":"Contact Center Software Development"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#fffaf9″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Contact Center Development” _builder_version=”4.24.2″ _module_preset=”default” title_font=”Outfit|600|||||||” title_text_align=”center” title_text_color=”#000000″ title_font_size=”40px” custom_margin=”||5px||false|false” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”23px” text_orientation=”center” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]With 15 years of experience in the call center space, AllCode brings an agile development <\/a>approach to help you enhance productivity, improve customer service, and augment request processing with robust cloud contact center solutions.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||true|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”mycol mnt” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||||false|false” custom_css_free_form=”.mnt{||display: flex;||justify-content:space-between;|| align-items: center;||flex-wrap: wrap;||}||||@media only screen and (max-width:767px){|| .mnt{|| display: flex||;|| \/* justify-content: end; *\/|| flex-direction: column;|| align-items: unset !important;|| |||| }||}||” global_colors_info=”{}”][et_pb_heading title=”Benefits of a contact center” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”32px” width=”100%” max_width=”100%” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb title=”Seamless” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/continuous_10816122-1-1.svg” icon_alignment=”left” content_max_width_tablet=”174px” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”24px” body_font=”Outfit||||||||” body_text_color=”#000000″ width=”47%” width_tablet=”47%” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” max_width_tablet=”40%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_padding=”|||17px|false|false” custom_padding_tablet=”|||17px|false|false” custom_padding_phone=”|||17px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ border_width_left=”2px” border_color_left=”#e3192a” global_colors_info=”{}” alt=”Seamless” title_text=”continuous_10816122-1-1″ sticky_enabled=”0″]<\/p>\n

Track all requests across departments in one view and increase efficiency.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Global” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/world_5921380-1.svg” icon_alignment=”left” content_max_width_tablet=”174px” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”24px” body_font=”Outfit||||||||” body_text_color=”#000000″ width=”47%” width_tablet=”47%” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” max_width_tablet=”40%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_padding=”|||17px|false|false” custom_padding_tablet=”|||17px|false|false” custom_padding_phone=”|||17px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ border_width_left=”2px” border_color_left=”#e3192a” global_colors_info=”{}” alt=”Global” title_text=”world_5921380-1″ sticky_enabled=”0″]<\/p>\n

Easily onboard workers and configure numbers specific to key customer regions.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Scalability” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/consulting_12914798-1.svg” icon_alignment=”left” content_max_width_tablet=”174px” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”24px” body_font=”Outfit||||||||” body_text_color=”#000000″ width=”47%” width_tablet=”47%” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” max_width_tablet=”40%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_padding=”|||17px|false|false” custom_padding_tablet=”|||17px|false|false” custom_padding_phone=”|||17px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ border_width_left=”2px” border_color_left=”#e3192a” global_colors_info=”{}” alt=”Scalability” title_text=”consulting_12914798-1″ sticky_enabled=”0″]<\/p>\n

Hook up unlimited agents, tweak the system, and implement new features with ease.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_code _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” custom_padding_tablet=”10px|10px|10px|10px|true|true” custom_padding_phone=”10px|10px|10px|10px|true|true” custom_padding_last_edited=”on|tablet” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ global_colors_info=”{}”]

<\/div>
<\/div><\/form>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#f6f5f5″ da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|tablet” custom_padding=”||60px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Contact center solutions” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_align=”center” title_text_color=”#000000″ title_font_size=”40px” custom_margin=”||5px||false|false” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#222121″ text_font_size=”20px” text_line_height=”27.9px” header_2_font=”Outfit||||||||” text_orientation=”center” text_font_size_tablet=”20px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”27.9px” text_line_height_phone=”23.6px” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

We\u2019ve built several contact center solutions for a wide array of use cases. If you don\u2019t see the solution you\u2019re looking for below, ask us\u2014chances are we were the contact center development team that worked on it.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” custom_padding_last_edited=”on|phone” module_class=”ni ” _builder_version=”4.24.2″ _module_preset=”default” width_tablet=”80%” width_phone=”90%” width_last_edited=”on|tablet” custom_margin_tablet=”” custom_margin_phone=”||||true|false” custom_margin_last_edited=”on|phone” custom_padding=”||||true” custom_padding_tablet=”||||true” custom_padding_phone=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”nim” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||30px||false|false” border_color_all=”rgba(0,0,0,0.33)” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_blur=”14px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_blurb title=”Dashboard” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/dashboard_2328966-1.svg” image_icon_width=”100%” icon_alignment=”right” content_max_width=”100%” module_class=”nim ” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit||||||||” header_text_color=”#000000″ header_font_size=”19px” body_font=”Outfit||||||||” body_text_color=”#000000″ body_line_height=”20px” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” custom_margin=”10px|19px|10px|51px|true|false” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”19px” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” alt=”Dashboard” title_text=”dashboard_2328966-1″ sticky_enabled=”0″]<\/p>\n

Unified view in which customer requests appear, records are kept, and tasks are created.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ module_class=”nim” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”|0px|30px||false|false” border_color_all=”rgba(0,0,0,0.33)” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_blur=”14px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_blurb title=”Omnichannel” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/network_9194968-1.svg” image_icon_width=”100%” icon_alignment=”right” content_max_width=”100%” module_class=”nim ” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit||||||||” header_text_color=”#000000″ header_font_size=”19px” body_font=”Outfit||||||||” body_text_color=”#000000″ body_line_height=”20px” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” custom_margin=”10px|19px|10px|51px|true|false” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”19px” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” alt=”Omnichannel” title_text=”network_9194968-1″ sticky_enabled=”0″]<\/p>\n

Multi-channel support for primary communication channels, including, SMS, Email, and Voice.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” module_class=”ni” _builder_version=”4.24.2″ _module_preset=”default” width_tablet=”80%” width_phone=”90%” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”nim” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”|0px|30px||false|false” border_color_all=”rgba(0,0,0,0.33)” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_blur=”14px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_blurb title=”Chatbot widget” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/smart_10884211-1.svg” image_icon_width=”100%” icon_alignment=”right” content_max_width=”100%” module_class=”nim ” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit||||||||” header_text_color=”#000000″ header_font_size=”19px” body_font=”Outfit||||||||” body_text_color=”#000000″ body_line_height=”20px” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” custom_margin=”10px|19px|10px|51px|true|false” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”19px” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” alt=”Chatbot” title_text=”smart_10884211-1″ sticky_enabled=”0″]<\/p>\n

Website chatbot widget with automated responses designed to resolve customer issues quickly.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ module_class=”nim” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”|0px|30px||false|false” border_color_all=”rgba(0,0,0,0.33)” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_blur=”14px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_blurb title=”Call management” image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/consultant_3707897-1.svg” image_icon_width=”100%” icon_alignment=”right” content_max_width=”100%” module_class=”nim ” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”Outfit||||||||” header_text_color=”#000000″ header_font_size=”19px” body_font=”Outfit||||||||” body_text_color=”#000000″ body_line_height=”20px” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” custom_margin=”10px|19px|10px|51px|true|false” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”19px” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” alt=”Call Management” title_text=”consultant_3707897-1″ sticky_enabled=”0″]<\/p>\n

Effectively manage calls with streamlined routing, recordings, and call queues.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”0px||0px||true|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.24.2″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.24.2″ _module_preset=”default” background_image=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/11\/Accelerate-Software-Developement.jpg” custom_padding=”||||true|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/11\/Accelerate-Software-Developement.jpg” title_text=”Accelerate-Software-Developement” align=”center” force_fullwidth=”on” disabled_on=”off|off|on” _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Contact Us” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#e3192a” custom_padding=”70px|125px|70px|125px|true|true” custom_padding_tablet=”70px|125px|70px|125px|true|true” custom_padding_phone=”30px|30px|30px|30px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_text_color=”#FFFFFF” header_font=”Outfit||||||||” header_2_font=”Outfit|600|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”40px” header_2_line_height=”41px” header_3_font=”Outfit|600|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”40px” header_3_line_height=”41px” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” header_2_line_height_tablet=”41px” header_2_line_height_phone=”37px” header_2_line_height_last_edited=”on|phone” header_3_font_size_tablet=”40px” header_3_font_size_phone=”30px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

According to\u00a0statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn\u2019t like the service.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/amazon-connect-platform.png” alt=”Amazon Connect” title_text=”amazon-connect-platform” _builder_version=”4.24.2″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”200px” max_width_tablet=”60%” max_width_phone=”100%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_heading title=”Amazon Connect” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”31px” custom_margin=”||8px||false|false” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|desktop” title_font_size_tablet=”31px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#313030″ text_font_size=”20px” text_line_height=”28px” max_width_tablet=”67%” max_width_phone=”100%” max_width_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]AllCode partners with AWS to help you increase customer satisfaction, enhance time to innovation, and improve agent productivity with AWS Connect<\/a>.[\/et_pb_text][et_pb_button button_url=”\/amazon-web-services\/amazon-connect-consulting-partner\/%20″ button_text=”Learn More” _builder_version=”4.24.2″ _module_preset=”default” custom_button=”on” button_text_size=”23px” button_border_radius=”0px” button_font=”Outfit|500|||||||” button_use_icon=”off” custom_padding=”|30px||30px|false|true” button_text_size_tablet=”23px” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/productivity-with-aws-connect.png” alt=”AWS Connect” title_text=”productivity-with-aws-connect” align=”center” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”50px||50px||true|false” custom_margin_tablet=”50px||50px||true|false” custom_margin_phone=”0px||0px||true|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ disabled_on=”on|on|off” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/custom-support-centers-allcode.png” alt=”Custom Support Centers | AllCode” title_text=”custom-support-centers-allcode” align=”center” disabled_on=”off|off|off” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||||true|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/twilio-flex.png” alt=”Twilio Flex | AllCode” title_text=”twilio-flex” _builder_version=”4.24.2″ _module_preset=”default” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][et_pb_heading title=”Twilio Flex” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_align=”left” title_text_color=”#000000″ title_font_size=”31px” max_width=”47%” max_width_tablet=”47%” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_margin=”||8px||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” title_font_size_tablet=”31px” title_font_size_phone=”31px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#313030″ text_font_size=”20px” text_line_height=”28px” max_width=”100%” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/contact-us\/%20″ button_text=”Talk To Us” _builder_version=”4.24.2″ _module_preset=”default” custom_button=”on” button_text_size=”23px” button_border_radius=”0px” button_font=”Outfit|500|||||||” button_use_icon=”off” custom_padding=”|30px||30px|false|true” button_text_size_tablet=”23px” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/custom-support-centers-allcode.png” alt=”Custom Support Centers | AllCode” title_text=”custom-support-centers-allcode” align=”center” disabled_on=”off|off|on” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”49px||||false|false” custom_margin_tablet=”49px||||false|false” custom_margin_phone=”0px||0px||true|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Why work with us?” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”40px” custom_margin=”||7px||false|false” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb title=”Expertise” content_max_width=”100%” _builder_version=”4.24.2″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”25px” body_font=”Outfit||||||||” body_text_color=”#313030″ header_font_size_tablet=”25px” header_font_size_phone=”25px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”1.5em” body_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Flexible” content_max_width=”100%” _builder_version=”4.24.2″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”25px” body_font=”Outfit||||||||” body_text_color=”#313030″ header_font_size_tablet=”25px” header_font_size_phone=”” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”1.5em” body_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Transparent” content_max_width=”100%” _builder_version=”4.24.2″ _module_preset=”default” header_level=”h3″ header_font=”Outfit|600|||||||” header_text_color=”#000000″ header_font_size=”25px” body_font=”Outfit||||||||” body_text_color=”#313030″ header_font_size_tablet=”25px” header_font_size_phone=”” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”15px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”1.5em” body_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

We provide dedicated project managers that will work directly with your team to ensure that you\u2019re aware of what\u2019s going on every step of the way.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||||true|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/why-work-with-us-1.webp” alt=”Why work with AllCode” title_text=”why-work-with-us-1″ align=”center” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#f6f5f5″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”25px||||false|false” custom_padding_tablet=”25px||||false|false” custom_padding_phone=”0px||0px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_heading title=”Contact center success story” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”40px” custom_margin=”||10px||false|false” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”” title_line_height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#313030″ text_font_size=”20px” text_line_height=”28px” width=”88%” width_tablet=”88%” width_phone=”88%” width_last_edited=”on|desktop” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”28px” text_line_height_phone=”25.5px” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

We are the contact center development group that built a platform for ConsejoSano.\u00a0 This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/case-studies\/telehealth-solution-for-patient-engagement\/” button_text=”Learn More” _builder_version=”4.24.2″ _module_preset=”default” custom_button=”on” button_text_size=”23px” button_border_radius=”0px” button_font=”Outfit|500|||||||” button_use_icon=”off” custom_padding=”|30px||30px|false|true” button_text_size_tablet=”23px” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/contact-center-success-story.png” alt=”ConsejoSano Success Story” title_text=”contact-center-success-story” align=”center” _builder_version=”4.24.2″ _module_preset=”default” width=”400px” width_tablet=”400px” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/assets.allcode.com\/wp-content\/uploads\/2024\/12\/Vik-Bakhru-COO-ConsejoSano.png” alt=”Vik Bakhru\u2028COO, ConsejoSano” title_text=”Vik-Bakhru-COO-ConsejoSano” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Drove our product to fruition” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”40px” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#313030″ text_font_size=”20px” text_line_height=”28px” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”28px” text_line_height_phone=”25.5px” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

\u201cAllCode\u2019s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.\u201d<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#000000″ text_font_size=”23px” global_colors_info=”{}”]Vik Bakhru\u2028<\/span>
\nCOO,Consejo Sano[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”||||false|true” custom_padding=”||||false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Our latest insights” _builder_version=”4.24.2″ _module_preset=”default” title_level=”h2″ title_font=”Outfit|600|||||||” title_text_color=”#000000″ title_font_size=”40px” custom_margin=”||5px||false|false” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Outfit||||||||” text_text_color=”#231f20″ text_font_size=”20px” custom_margin=”||40px||false|false” text_font_size_tablet=”20px” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.<\/p>\n

[\/et_pb_text][et_pb_code _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]