Lyro is an AI Customer Experience Agent by Tidio that resolves customer service conversations end-to-end while keeping the experience human. It blends autonomous support automation with full control over tone, policies, and escalation, making it well-suited for e-commerce, SaaS, and digital businesses that want to scale support without losing customer trust. Every reply stays grounded in your own content. It plugs into the helpdesk you already use and reaches a 67% average resolution rate, the highest in the industry.
Key Features
1. End-to-End Customer Service Resolution
Lyro resolves support tickets autonomously with a 67% average resolution rate, handling refunds, order updates, subscription changes, and call bookings, then escalating to a human with full context when needed.
2. Trained on Your Website and FAQ
Lyro learns from your own website and FAQ content and answers questions based only on that — so replies stay accurate and on brand. When a question falls outside its knowledge, Lyro automatically hands the conversation off to a human agent with full context.
3. Trained and Coached Like a Human Agent
Shape tone, style, and escalation rules through Guidance — no prompt engineering required. Lyro improves with every conversation, just like a member of your team.
4. Deep Helpdesk Integrations
Plug Lyro into Salesforce, Zendesk, Intercom, Gorgias, or Tidio with no migration. Keep your existing stack and add AI on top of it.
5. Proactive Sales and Shopping Assistance
Beyond support, Lyro spots upsell opportunities, qualifies leads, and guides shoppers with personalized product recommendations in real time.
6. 45+ Languages and Smart Actions
Lyro handles customer interactions in 45+ languages and automates actions like order lookups and bookings.
7. Enterprise Security and Professional Services
Compliant with SOC 2 Type 2, GDPR, CCPA, CPRA, AI Pact, and EU-US DPF. Premium plans include white-glove implementation, a private Slack channel, and a 50% resolution-rate guarantee.
