Never Miss A Lead Again With DeskAgent®

DeskAgent® is a 24/7 AI front desk system built specifically for UK service businesses. It answers your inbound calls, responds to website chat messages and WhatsApp enquiries, captures lead details, and books jobs — all automatically, even when you're on-site or out of hours.

Most service businesses lose a significant number of leads simply because no one is available to pick up the phone at the moment a potential customer calls. Research consistently shows that callers rarely leave voicemails, and even fewer wait to try again. If you don't answer on the first attempt, that lead very often goes to a competitor.

DeskAgent® solves this by acting as your always-on first point of contact. It handles the enquiry professionally, asks the right qualifying questions, captures the customer's details and the nature of the job, and either books an appointment or instantly notifies you so you can follow up. It operates across three channels simultaneously:

• Phone — answers inbound calls with a natural-sounding AI voice briefed on your business
• Website chat — embedded widget responds to visitors in under a second
• WhatsApp — handles inbound messages from your WhatsApp Business number

Every interaction is logged, every lead is delivered to you with a full transcript. Nothing falls through the cracks.

DeskAgent® is designed for UK service businesses that depend on inbound enquiries to win work. The system has been built and refined specifically around how these businesses operate — reactive call patterns, job-based pricing, postcode-driven service areas, and the need to convert quickly before a customer moves on.

Current and target clients include:

• Pest control — companies covering urgent same-day call-outs
• Property maintenance — and facilities management firms
• Cleaning companies — commercial and domestic
• Tradespeople & contractors — plumbers, electricians, HVAC engineers
• Estate & letting agents — managing maintenance workflows
• Hotels & property managers — including block management companies

If your business relies on someone answering the phone or responding to an online enquiry promptly — and you're currently losing leads because that isn't always happening — DeskAgent® is built for you.

Yes. Before DeskAgent® goes live, we conduct a thorough onboarding briefing. We train the agent on your business name, the services you offer, your service area, your pricing structure (where applicable), your tone of voice, and any specific information your callers typically ask about.

The agent introduces itself using your business name and handles conversations in a way that reflects how your team would. It doesn't sound robotic, give generic answers, or say "I'm an AI" unless you specifically want it to. Most customers in early deployments have not raised it as an issue at all.

You can specify exactly how you want the agent to handle different scenarios:

• Out-of-hours calls — what to say, what to offer, when to escalate
• Emergency vs. routine jobs — how to triage and respond differently
• Existing clients vs. new enquiries — tailored greetings and handling
• Service prioritisation — specific services you want to promote

If anything ever needs changing — new services, revised pricing, updated availability — you just tell us and we update the agent, typically within 24 hours.

When a call comes into your business number, DeskAgent® answers instantly — no rings going to voicemail, no hold music. The AI voice greets the caller with your business name and immediately begins handling the enquiry conversationally.

During the call the agent will typically:

• Introduce itself — on behalf of your business
• Ask the caller — what they need and where they're located
• Capture details — name, phone number, and email if appropriate
• Qualify the job — type and urgency
• Provide info — about services or availability
• Book or schedule — an appointment or a callback

The entire call is transcribed in real time. The moment the call ends, you receive an email notification containing the caller's details, a summary of what they need, and the full transcript. Leads are simultaneously logged so you have a live running record.

DeskAgent® is trained on your specific business and will handle the vast majority of questions your callers typically ask. But no system can know everything, and we've built in clear fallback behaviour for situations outside the agent's knowledge.

If a question falls outside what the agent has been briefed on, it will:

• Acknowledge — that it can't provide that specific detail right now
• Reassure — that someone from the team will follow up with the answer
• Capture — the caller's contact details and the specific question
• Notify you — instantly so you can call back

The agent never guesses, never makes up information, and never leaves a caller in an awkward silence. It handles the handoff gracefully, in a way that still reflects well on your business.

Over time, as you identify recurring questions the agent isn't covering, we update its knowledge base. DeskAgent® improves continuously — it's not a static setup-and-forget system.

Most clients are fully live within 3–5 working days of completing onboarding. We handle the technical setup — building the agent, configuring your channels, testing across all scenarios, and supporting go-live. You provide us with information about your business; we do the rest.

DeskAgent® runs on a simple monthly subscription starting from £85/month. Pricing scales with the number of channels you need and your conversation volume. There are no hidden fees.

There is a one-time onboarding fee which covers setup, configuration, and testing of your agent. This is discussed in full on your demo call before any commitment is made. Your monthly subscription starts only once your agent is live and working.

There is no long-term contract. DeskAgent® operates on a rolling monthly subscription — you can cancel at any time with 30 days' notice. We don't believe in locking clients in. We're confident you'll see the value quickly.

Yes. DeskAgent® processes and stores all data in line with UK GDPR requirements. We take data security seriously — particularly because the data flowing through the system includes your customers' contact details, the nature of their jobs, and in some cases their home addresses.

Key principles we operate by:

• Your data, your access — all call transcripts, lead records and conversation logs are accessible only to you
• Never sold or repurposed — we don't share, sell, or use your data for any purpose beyond operating the service
• Secure storage — access is restricted on a need-to-know basis
• DPA on request — we can provide a Data Processing Agreement for clients who require one

If you have specific data handling requirements — for example, if you operate in regulated sectors or handle sensitive commercial information — please raise this during your demo call and we will address your requirements directly.