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Getting started

  • What is Botpress Desk?
  • Getting started with Botpress Desk
  • Switch from Intercom or Zendesk
  • Where can I find my Bot ID in Botpress?

Your inbox

  • Navigating your inbox
  • Working with tickets

Configure your workspace

  • Set up teams and routing
  • Set up your AI agent
  • Connect your channels
  • Customize your workspace
  • Add automations with Playbooks
  • Set Service Level Agreements (SLAs)
  • Connect External Data Sources to Ticket
  • Set up Issue Tracking for your tickets

Help Center

  • Overview
  • Configure your Help Center
  • Write and publish articles
  • Turn resolved tickets into answers
  • Organize your content

Analytics

  • Understand your analytics
How to send custom Zendesk fields and update tickets after human handoff in Botpress

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