Botpress Desk – Botpress Desk

Botpress Desk

Botpress Desk

Botpress Desk

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Getting started

What is Botpress Desk?
Getting started with Botpress Desk
Switch from Intercom or Zendesk
Where can I find my Bot ID in Botpress?

Your inbox

Navigating your inbox
Working with tickets

Configure your workspace

Set up teams and routing
Set up your AI agent
Connect your channels
Customize your workspace
Add automations with Playbooks
Set Service Level Agreements (SLAs)
Connect External Data Sources to Ticket
Set up Issue Tracking for your tickets

Help Center

Overview
Configure your Help Center
Write and publish articles
Turn resolved tickets into answers
Organize your content

Analytics

Understand your analytics

How to send custom Zendesk fields and update tickets after human handoff in Botpress

Type to search across all articles