From insights to impact.

Build more creative, connected, and collaborative teams through human-centered design.

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We use human-centered design and facilitation to help museums, nonprofits, and forward-thinking organizations strengthen collaboration, spark creativity, and design new ways to deliver impact.

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National Gallery of Art
The Frick Collection
Google
Knight Foundation
Monterey Bay Aquarium

Our Service Areas

  • People standing along a window covered with sticky notes

    Collaboration + Alignment

    Foster collaboration and align teams with our facilitated workshops, retreats, and meetings.

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  • A group of people gathered around a table with prototyping supplies

    Innovation + Creativity

    Spark creativity and bring new ideas to life with our design sprints and co-design sessions.

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  • Hand-drawn sketches of faces

    Research + Strategy

    Research audiences and develop actionable insights with our design research and strategy services.

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  • Three women gathered at a table looking at sketches

    Capability + Skill Building

    Build in-house capabilities with our human-centered design trainings and coaching.

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The design sprint was a turning point for my team at the National Gallery of Art. It solidified a way of working that is more open and transparent, and has given us a systematic and proven working method.

Lynn Russell, National Gallery of Art

We help our clients…

  • Think creatively and collaborate effectively.

  • Align around strategic priorities and move forward with clarity.

  • Develop, prototype, and test concepts.

  • Co-create solutions that reflect audience needs.

  • Improve internal ways of working and problem solving.

  • Understand the behaviors and motivations of customers.

Free Print-at-Home PDF

Improv Games for Design + Collaboration

Get a PDF with games from improvisational theater that will help your team build trust and flexibility, foster comfort with ambiguity, and be better, bolder design thinkers.

These cards are a useful resource for anyone who leads remote or in-person meetings, design sprints, workshops, or other creative sessions.

Get the Cards

From Our Blog, The Human-Centered Museum

Featured
Learning from the Double Diamond: How Divergent and Convergent Thinking Can Improve Problem-Solving in Museums
The Human-Centered Museum, Reflections on Practice
Learning from the Double Diamond: How Divergent and Convergent Thinking Can Improve Problem-Solving in Museums
The Human-Centered Museum, Reflections on Practice

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The Human-Centered Museum, Reflections on Practice
Unlearning Old Habits as a Prerequisite for Success with Human-Centered Design
Reflections on Practice, The Human-Centered Museum
Unlearning Old Habits as a Prerequisite for Success with Human-Centered Design
Reflections on Practice, The Human-Centered Museum

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Reflections on Practice, The Human-Centered Museum
Radical Cooperation in Action: Using Improv Games for More Creative and Collaborative Teams
Improv + Facilitation Practices, The Human-Centered Museum
Radical Cooperation in Action: Using Improv Games for More Creative and Collaborative Teams
Improv + Facilitation Practices, The Human-Centered Museum
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Improv + Facilitation Practices, The Human-Centered Museum
What Museums Can Learn From Improv: Three Principles to Make Museums More Human-Centered and Empathetic
Improv + Facilitation Practices, The Human-Centered Museum
What Museums Can Learn From Improv: Three Principles to Make Museums More Human-Centered and Empathetic
Improv + Facilitation Practices, The Human-Centered Museum

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Improv + Facilitation Practices, The Human-Centered Museum
Improv Games for Kicking Off Meetings or Workshops
Improv + Facilitation Practices, The Human-Centered Museum
Improv Games for Kicking Off Meetings or Workshops
Improv + Facilitation Practices, The Human-Centered Museum
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Improv + Facilitation Practices, The Human-Centered Museum
Improv Games for Brainstorming and Embracing Failure
Improv + Facilitation Practices, The Human-Centered Museum
Improv Games for Brainstorming and Embracing Failure
Improv + Facilitation Practices, The Human-Centered Museum
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Improv + Facilitation Practices, The Human-Centered Museum
Why Play Is Essential to Design Thinking
Improv + Facilitation Practices, The Human-Centered Museum
Why Play Is Essential to Design Thinking
Improv + Facilitation Practices, The Human-Centered Museum

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Improv + Facilitation Practices, The Human-Centered Museum
How to Interview Visitors for Empathy
Methods + Tools, The Human-Centered Museum
How to Interview Visitors for Empathy
Methods + Tools, The Human-Centered Museum

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Methods + Tools, The Human-Centered Museum
Using Bad Ideas to Arrive at Good Ideas: "Reverse Thinking" at the National Gallery of Art
Methods + Tools, The Human-Centered Museum
Using Bad Ideas to Arrive at Good Ideas: "Reverse Thinking" at the National Gallery of Art
Methods + Tools, The Human-Centered Museum

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Methods + Tools, The Human-Centered Museum

Selected Case Studies

  • A team sitting around a large table in a modern conference room

    Academy Museum of Motion Pictures: Leadership Retreat

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  • The Google logo in the San Francisco office

    Google: Improv Games for Remote Design Sprints

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  • A team brainstorming at the National Gallery of Art

    National Gallery of Art: Design Sprints for Digital Products

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  • A screenshot from a virtual workshop in Zoom.

    Aspen Institute Tech Policy Hub: Custom Workshops + Facilitation

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How might we work together?

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