Asbjørn Følstad Theo B. Araujo Effie Lai-Chong Law Petter Bae Brandtzaeg Symeon Papadopoulos Lea Reis Marcos Báez Guy Laban Patrick McAllister Carolin Ischen Rebecca Wald Fabio Catania Raphael Meyer von Wolff Sebastian Hobert Ewa Luger Future directions for chatbot research: an interdisciplinary research agenda. 2915-2942 2021 103 Computing 12 https://doi.org/10.1007/s00607-021-01016-7 db/journals/computing/computing103.html#FolstadALBPRBLM21