Evaluation Model of Customer Satisfaction of B2C E-Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers.

Peide Liu Evaluation Model of Customer Satisfaction of B2C E-Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers. 450-454 2007 SNPD (3) conf/snpd/2007 db/conf/snpd/snpd2007-3.html#Liu07 https://doi.org/10.1109/SNPD.2007.142 https://doi.ieeecomputersociety.org/10.1109/SNPD.2007.142