Using Service Design Tool and Qualitative Research Method to Assist the E-Government Service Process Redesign: A Case Study of the Taxation Service Process in Taiwan.

Pei-Hua Chen Seng-cho Timothy Chou Using Service Design Tool and Qualitative Research Method to Assist the E-Government Service Process Redesign: A Case Study of the Taxation Service Process in Taiwan. 20 2015 PACIS http://aisel.aisnet.org/pacis2015/20 conf/pacis/2015 db/conf/pacis/pacis2015.html#ChenC15