Rainer Schmidt 0001 Frank Dengler Axel Kieninger Co-creation of Value in IT Service Processes Using Semantic MediaWiki. 255-265 2009 Business Process Management Workshops https://doi.org/10.1007/978-3-642-12186-9_24 https://www.wikidata.org/entity/Q66711272 conf/bpm/2009w db/conf/bpm/bpmw2009.html#SchmidtDK09