Osama A. Moussa Sameha Alshakhsi Dena Al-Thani Raian Ali Can Operational Transparency Enhance the Perception of Waiting Time? A Case Study from the Healthcare Sector. 1-7 2022 BESC https://doi.org/10.1109/BESC57393.2022.9995186 conf/besc/2022 db/conf/besc/besc2022.html#MoussaAAA22