UpdatedThis gives an overview of all the latest available software for your DataCore solution. Subscribe to this FAQ by clicking on the link at the bottom of the page to get notified whenever this...Date Updated: 04/21/2026Answer ID: 1419
UpdatedDataCore Product & End of Life Policy End of Life Policy DataCore Software Corp (“DataCore”) reserves the right to discontinue software products or specific software versions for a variety of...Date Updated: 05/01/2026Answer ID: 1329
UpdatedThis page contains direct links to the important documentation to help maintain and configure your DataCore SANsymphony solution. For DataCore Swarm and File Fly go to this page...Date Updated: 04/21/2026Answer ID: 838
UpdatedThe tables below list all the upgrade paths to get to the most current release of SANsymphony. Version-specific upgrade instructions can be found in the release notes provided by the software...Date Updated: 04/21/2026Answer ID: 1660
Below are the links to each of the DataCore Software Online Help Guides: DataCore Swarm Software-Defined Object Storage Software for Scalable Data Access, Delivery and Archive DataCore SANsymphony...Date Updated: 07/11/2025Answer ID: 1689
DataCore is aware of the recent Apache Log4j2 vulnerability as detailed here: CVE - CVE-2021-44228 CVE-2021-44228 has been determined to affect DataCore products as follows. SANsymphony...Date Updated: 10/29/2025Answer ID: 2201
DataCore Software - iSCSI Best Practices Changes This Version 14 Nov 2025 - Revised iSCSI script to support Windows 2025. 5 May 2022 - Revised iSCSI script to support Windows 2022. 19 Jan 2022...Date Updated: 02/16/2026Answer ID: 1626
1. Raising a request I - Web (Preferred) - See Video Instruction 1. Navigate to the Support Page (for Object Matrix support use this page instead of this portal) 2. Select the Support...Date Updated: 08/15/2025Answer ID: 1322
When a Disk Pool's storage capacity is completely used up, it will be marked as 'Full' and all Virtual Disks that have Storage Sources from that Disk Pool will be marked as 'failed'. No more writes...Date Updated: 04/26/2024Answer ID: 1453
DataCore Software – iSCSI Network Overview Introduction DataCore has supported sending SCSI commands over an IP Network since 2001, first with our own STP driver until iSCSI became ratified and an...Date Updated: 01/20/2025Answer ID: 1691
Basics of DataCore Server Monitoring Tools within DataCore Software provide access to historical as well as real time data and alerting. Both methods can be extended via 3rd party monitoring products...Date Updated: 06/15/2021Answer ID: 1653
The table below shows the differences between the two products. For more information please refer to the Windows Host Configuration Guide Feature DataCore's Windows Integration Kit...Date Updated: 04/24/2025Answer ID: 1717
Please refer to this page for the latest copy of the End User License Agreement (EULA) https://www.datacore.com/legalDate Updated: 01/06/2025Answer ID: 1708
Methods to migrate data to different storage devices SANsymphony makes migrating data between different storage devices seamless and very easy and, depending on the requirements...Date Updated: 11/28/2024Answer ID: 1608
The general recommendation is to make sure that each component (i.e. Host Server, Switch, Storage and DataCore Server) has completely shutdown one-at-a-time before moving on to the...Date Updated: 08/22/2024Answer ID: 637
DataCore Software's own Compatibility Guide Versions of all VMware ESXi products and features that have been qualified by DataCore Software directly are listed in the VMware ESXi configuration...Date Updated: 09/12/2025Answer ID: 1131
The following are the steps needed in order to become a DataCore Certified Implementation Engineer (DCIE). To begin with: 1. Read the PDF file attached at the bottom of this FAQ. The pre-install...Date Updated: 06/01/2024Answer ID: 1301
This FAQ covers the Planning and Installation of a DataCore SAN. This Installation Process should always be carried out by a DataCore Certified Implementation Engineer (DCIE). Important Note: If...Date Updated: 08/22/2024Answer ID: 1183
If you want to 'migrate' to new DataCore Server Hardware while keeping your production Server Group running - for example, using third-party tools like SVmotion or backup/restore please refer to FAQ...Date Updated: 03/25/2025Answer ID: 1537
For SANsymphony servers Creating a Support Bundle from the DataCore Management Console: See Creating a Support Bundle from the Console from the online help. Also a short Video on How to...Date Updated: 03/19/2024Answer ID: 699
First, you will have to change the default Microsoft Multipath I/O (MPIO) policy from Round Robin to Fail Over Only. Make sure to apply the MPIO policy on all SANsymphony nodes. Open a Command Prompt...Date Updated: 04/26/2024Answer ID: 1456
Follow the steps below and after each check to see if the Mirror now begins recovery. Some require further investigations but can help direct where the issue lies. 1. The following information can...Date Updated: 01/20/2025Answer ID: 1646
On the hosts site: - make sure that the host Operating System is on the latest patch level. - make sure that the hardware on the hosts is on the latest patch level. - check Operating System...Date Updated: 01/21/2025Answer ID: 1495
Software Downloads To download all DataCore Software products and Release Notes click here License Requests Specific to DataCore Partners General NFR Requests : For any 'Not For Resale' (NFR)...Date Updated: 07/09/2025Answer ID: 1226
Introduction Among the DataCore Management Console Event log, sometimes messages like this might be seen: The I/O Latency of <Physical Disk name> on <server name> is >=120ms Or The...Date Updated: 02/06/2026Answer ID: 1748
Windows Server 2012 (and later) Hosts will by default issue SCSI TRIM and Unmap commands equivalent to the entire size of the Virtual Disk. This behaviour is the same even if the Perform a quick...Date Updated: 09/21/2021Answer ID: 1544
Click here for all software downloads Swarm Releases Release Date Contents Notes Swarm 17.0 Update 3 23-September-2025 Deployment by installing onto a bare-metal server Storage 17.0.4 Elasticsearch...Date Updated: 12/16/2025Answer ID: 2203
The differences between system clocks on multiple DataCore servers can be established as follows: Log onto one DataCore server in the group, using the local administrator account Create a...Date Updated: 07/23/2024Answer ID: 1704
In most cases this problem indicates that there is a communication problem between the DataCore Servers, and this condition does not affect the functional operation of the DataCore Servers i.e...Date Updated: 01/28/2025Answer ID: 1642
Also see: http://www.datacore.com/SSV-Webhelp/Mirroring_and_Mirror_Recovery.htm from the online help. For unexpected shutdowns In the case of an unexpected shutdown where the SANsymphony...Date Updated: 01/17/2025Answer ID: 1606
- If the console connection error is a timeout, check if the issue is exactly the same when using 'default credentials' and explicitly logging on with a username and password? - Check the management...Date Updated: 05/01/2024Answer ID: 1524
This document is now a chapter in the 'DataCore Server' Best Practice Guidelines with SANsymphony and may be directly accessed here...Date Updated: 10/23/2025Answer ID: 1302
The information below will assist in determining many of the common causes of performance problems on a SAN or what files and logs to gather for support so...Date Updated: 06/15/2021Answer ID: 1266
These are the types of licenses that may have an expiry date applied to them: Term (aka Subscription) Capacity License (this can be of any type EN, ST or LS) Cloud Service Provider (aka CSP) NFR (Not...Date Updated: 01/28/2025Answer ID: 1570
The Fibre Channel Firmware Version for a Port using the DataCore Driver can be found under the 'Info' tab in the SANsymphony Management Console. - See DataCore Help > Server Port Details...Date Updated: 01/07/2025Answer ID: 1289
April 20, 2026SANsymphony 10.0 PSP21 has been released and is available for download.March 17, 2026Swarm 17.1 has been released and is available for download.February 4, 2026DataCore Swarm is compatible with Veeam Backup and Replication version 13 when used with Swarm 17.0.5 or later and Content Gateway 8.3.2 or later.
You can deploy, operate, and validate Veeam v13 with supported DataCore Swarm releases in accordance with standard DataCore deployment guidance.
See
DataCore Swarm Status for Veeam Backup and Replication Version+13 for more information.
January 21, 2026Puls8 v4.4 has been released and is available for download.November 10, 2025Windows Integration Kit 4.1.5 has been released and is available for download.June 10, 2025SANsymphony vCenter Plugin version 3.10 has been released and is available for download.September 23, 2024A critical Hotfix for SANsymphony Servers with non-English Operating Systems is now available. See FAQ 2207 for detailsJune 12, 2023DataCore is deprecating Windows Server 2012R2 support going forward. SANsymphony 10.0 PSP15 Update 3 will be the last release that will support Windows Server 2012R2.
Release Notes and Software for all products can be obtained from the Download Site