We are continuing our efforts to restore services. Completing this large-scale and complex recovery operation safely and thoroughly requires a considerable amount of time. We have identified and initiated a parallel workstream to streamline and accelerate the restoration process. Workstream 1 – Primary database copy to Sweden The primary process of copying database data from the current environment to the Sweden region continues to progress. This recovery path remains active to ensure the complete dataset can be retrieved. Workstream 2 – Database recovery via AZ1 infrastructure Step 1 - Data Transfer (In Progress): Teams are actively copying data to a recovery environment in Sweden. The primary database transfer is approximately 46% complete and progressing slowly but steadily. Several critical data components, including transactional data, encryption keys, and various platform services have been successfully transferred or are now in progress. Step 2 - Database Rebuild (In Progress): Teams have begun preparing to rebuild and validate the database environment, ensuring data integrity and completeness once transfers are complete. Step 3 - Service Restoration (Pending): Once the first two steps are finished, teams will rebuild the necessary platform components before bringing customer environments back online. Due to the unprecedented scale and technical complexity of reconstructing and thoroughly validating these systems, this recovery will take significant time to complete. We do not yet have a specific timeline for full-service restoration. We will continue to provide regular updates as progress continues.
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