The follow-up system for HVAC contractors.
More revenue from the jobs you're already doing.
%
of estimates never get a follow-up call — the job just quietly disappears
%
of HVAC revenue comes from repeat customers, but most shops have no system to re-engage them
%
of new HVAC customers found their contractor through Google or a referral — and reviews drive both
The Problem
Most of the revenue you're leaving behind isn't from new leads. It's from the ones you already talked to.
An estimate goes out. You mean to follow up. The week gets busy. The customer moves on. A past customer needs a tune-up but doesn't think to call you. A completed job leaves a happy homeowner who never leaves a review because nobody asked.
Manual tracking works on slow days. It doesn't hold up when you're running a full crew.
We set this up for you and it runs automatically. You don't change how you work.
01
Estimate follow-up
When a quote goes out, the system sends a follow-up SMS in 24 hours, then again at day 3 if no reply. No manual effort from your side.
02
Recurring reminders
The system reaches back out to past customers on a schedule you set — a short text reminding them it's time for a tune-up, filter change, or whatever makes sense for your business.
03
Review requests
After a completed job, the system sends a short SMS asking for a Google review. One tap for the customer. More reviews, more new jobs.
What We Do
Three things that run automatically after every job
We build it once, connect it to your existing workflow, and it handles the follow-up from there. No new software to learn.
We set this up free. You see it working before you pay anything.
Before & After
What changes when AI covers the gap
Without AI
- Quote goes out. You mean to follow up. Week passes. Customer went with someone else.
- A customer from last spring has no idea you still exist.
- Job finishes. No review ask. Customer forgets to leave one.
With AI
- Follow-up SMS sent automatically at 24h and day 3. Customer replies, job booked.
- Pre-season reminder goes out automatically. They book before they even think to search.
- SMS goes out same day. Customer taps once. Review posted.
Results
What happens when follow-up actually gets done
%
more estimates accepted when a follow-up is sent within 24 hours vs. no follow-up
%
of past customers book again when contacted with a seasonal reminder
x
more Google reviews generated with an automated ask vs. hoping customers remember
Sources: ServiceTitan HVAC Benchmark Report 2024, Broadly Review Automation Study 2023, Hatch Follow-Up Conversion Data 2024
How It Works
One setup. Runs automatically from there.
We handle the buildout. Your team doesn't need to learn new software or change how they work.
Free setup. You don't pay until it's working.
01
We map your workflow
Your job types, timing, what a completed job looks like, who the customer is — so the follow-up matches your business.
02
We build the sequences
Estimate follow-up, seasonal reminders, review requests — set up once, connected to your existing tools.
03
We test it before it goes live
You approve the messages. We make sure it works with a small batch before it runs on your full customer list.
04
It runs in the background
Every new estimate, completed job, and past customer gets the right message at the right time. No manual effort.
FAQ
Common questions
Get free setup
We're working with a handful of HVAC shops to start. We set everything up free — you see it working before you pay anything.
No contract
We set this up free for your shop.
You're working with us directly
The automation never clocks out. Neither do we.
Mai
Co-founder
At Gusto, she built the internal tool that let non-technical marketers ship landing pages in days instead of a month — the same problem she's solving here, just directly for small businesses. She later founded HeyMint, growing it to over a million users before it was acquired. She's a software engineer who knows how to make pages that convert, not just look good.
Ben
Co-founder
Thiel Fellow, Harvard dropout, and co-founder of Stream, which raised $20M from investors including Pantera Capital. He's spent years as a backend and full-stack engineer at YC-backed startups before moving into operations — he brings both technical depth and practical business judgment to what a company needs online.
Stacy
Head of Marketing & Customer Success
Stacy began her career in Customer Success and quickly rose through the ranks to become CS Manager, then expanded her scope to social media and marketing. Her talent and work ethic propelled her to Head of Marketing at a Silicon Valley startup, where she drove growth and brand presence across multiple channels.
You did the job. Don't leave the revenue on the table.
We set up the follow-up system and run it for you.
Free to start, no obligations.