{"id":8749,"date":"2025-11-29T20:36:18","date_gmt":"2025-11-30T04:36:18","guid":{"rendered":"https:\/\/csshsa.ca\/?post_type=program-builder&#038;p=8749"},"modified":"2026-04-23T20:59:47","modified_gmt":"2026-04-24T03:59:47","slug":"violence-prevention","status":"publish","type":"program-builder","link":"https:\/\/csshsa.ca\/program-builder\/violence-prevention\/","title":{"rendered":"E. Violence Prevention"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8a3a412e wp-block-columns-is-layout-flex\" style=\"margin-bottom:40px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1800\" height=\"1200\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?resize=1800%2C1200&#038;quality=89&#038;ssl=1\" alt=\"\" class=\"wp-image-8861\" srcset=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?w=1800&amp;quality=89&amp;ssl=1 1800w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?resize=300%2C200&amp;quality=89&amp;ssl=1 300w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?resize=1024%2C683&amp;quality=89&amp;ssl=1 1024w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?resize=768%2C512&amp;quality=89&amp;ssl=1 768w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/Violence-Prevention-Intro.jpg?resize=1536%2C1024&amp;quality=89&amp;ssl=1 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p>Workplace violence is any attempted, threatened, or actual harm to a worker, including verbal abuse, physical assault, intimidation, or harassment that occurs in the course of their work. In the community social services sector, workers often engage with clients in complex, high-stress environments where these risks may be heightened.<\/p>\n\n\n\n<p>As part of your Occupational Health and Safety (OHS) management system, there\u2019s a lot to consider when creating your organization\u2019s violence prevention program. Check out our templates and resources, created with social service workers in mind, to help your process.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"program-documents-grid\">\n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/training.png?quality=80&#038;ssl=1\" \n                     alt=\"Violence Risk Assessment (VRA) Self-paced Online Course\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    Violence Risk Assessment (VRA) Self-paced Online Course                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                                            <span class=\"document-type\">Training<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    Training                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/courses\/violence-risk-assessment\/\" \n                           class=\"program-document-card-button is-link\" \n                                                      target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Open                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/template.png?quality=80&#038;ssl=1\" \n                     alt=\"VRA Standard Template\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    VRA Standard Template                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                    <span class=\"document-date\">December 5, 2024<\/span>\n                                                                            <span class=\"document-type\">PDF<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                                                                <span class=\"program-document-label label-category\">\n                                        Violence Prevention                                    <\/span>\n                                                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    PDF                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/wp-content\/uploads\/2024\/12\/VRA-Standard.pdf\" \n                           class=\"program-document-card-button is-download\" \n                           download                           target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Download                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/template.png?quality=80&#038;ssl=1\" \n                     alt=\"VRA Standard with Appendices\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    VRA Standard with Appendices                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                    <span class=\"document-date\">November 21, 2024<\/span>\n                                                                            <span class=\"document-type\">PDF<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                                                                <span class=\"program-document-label label-category\">\n                                        Violence Prevention                                    <\/span>\n                                                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    PDF                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/wp-content\/uploads\/2024\/11\/VRA-Standard-with-Appendices.pdf\" \n                           class=\"program-document-card-button is-download\" \n                           download                           target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Download                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/template.png?quality=80&#038;ssl=1\" \n                     alt=\"Violence Prevention Signage Templates\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    Violence Prevention Signage Templates                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                    <span class=\"document-date\">November 21, 2024<\/span>\n                                                                            <span class=\"document-type\">PDF<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                                                                <span class=\"program-document-label label-category\">\n                                        Violence Prevention                                    <\/span>\n                                                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    PDF                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/wp-content\/uploads\/2024\/11\/csshsa_zero_tolerance_signage_lettersize_vertical.pdf\" \n                           class=\"program-document-card-button is-download\" \n                           download                           target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Download                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/overview.png?quality=80&#038;ssl=1\" \n                     alt=\"WorkSafeBC Communicating Risk Information to Prevent Violence\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    WorkSafeBC Communicating Risk Information to Prevent Violence                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                                            <span class=\"document-type\">Overview<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    Overview                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/information-sheets\/communicating-risk-information-prevent-violence-injuries-workers?lang=en\" \n                           class=\"program-document-card-button is-link\" \n                                                      target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Open                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/guide.png?quality=80&#038;ssl=1\" \n                     alt=\"OHSAH \u2013 Elements of a Best Practice Violence Prevention Program for BC Healthcare\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    OHSAH \u2013 Elements of a Best Practice Violence Prevention Program for BC Healthcare                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                                            <span class=\"document-type\">Guide<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    Guide                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/www.heu.org\/sites\/default\/files\/uploads\/2008_healthsafety\/OHSAHViolence_Prevention_Guide.pdf\" \n                           class=\"program-document-card-button is-link\" \n                                                      target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Open                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/document.png?quality=80&#038;ssl=1\" \n                     alt=\"Safety Talk: Leading the Way in Violence Prevention\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    Safety Talk: Leading the Way in Violence Prevention                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                                            <span class=\"document-type\">PDF<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    PDF                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/wp-content\/uploads\/2026\/04\/Safety-Talk-Leading-the-Way-in-Violence-Prevention.pdf\" \n                           class=\"program-document-card-button is-download\" \n                           download                           target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Download                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n                    \n        <div class=\"program-document-card\">\n                        <div class=\"program-document-card-image\">\n                <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/document.png?quality=80&#038;ssl=1\" \n                     alt=\"Safety Talk: Violence Prevention for Workers\" \n                     loading=\"lazy\" \/>\n            <\/div>\n            \n            <div class=\"program-document-card-content\">\n                <h3 class=\"program-document-card-title\">\n                    Safety Talk: Violence Prevention for Workers                <\/h3>\n                \n                                \n                                    <div class=\"program-document-card-meta\">\n                                                                            <span class=\"document-type\">PDF<\/span>\n                                            <\/div>\n                                \n                                \n                <div class=\"program-document-card-footer\">\n                                            <div class=\"program-document-card-labels\">\n                                                        \n                                                            <span class=\"program-document-label label-type\">\n                                    PDF                                <\/span>\n                                                    <\/div>\n                                        \n                                                                    <a href=\"https:\/\/csshsa.ca\/wp-content\/uploads\/2026\/04\/Safety-Talk-Violence-Prevention-for-Workers.pdf\" \n                           class=\"program-document-card-button is-download\" \n                           download                           target=\"_blank\"\n                           rel=\"noopener noreferrer\">\n                            Download                        <\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \n    <\/div>\n\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1ffb6d40 wp-block-columns-is-layout-flex\" style=\"margin-bottom:60px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/plugins\/csshsa-program-builder\/assets\/images\/document-icons\/WSBC-Requirements.png?quality=80&#038;ssl=1\" alt=\"WorkSafeBC Requirements\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading\">WorkSafeBC Requirements<\/h2>\n\n\n\n<p>WorkSafeBC mandates that all employers assess, prevent, and respond to violence in the workplace.<\/p>\n\n\n\n<p>Learn more:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-regulation\/part-04-general-conditions#SectionNumber:4.27\">WorkSafeBC OHS Regulation Section 4.27-4.31 \u2013 Violence in the Workplace Regulation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-policies\/policies-part-04#SectionNumber:R4.29-2\">WorkSafeBC OHS Policy R4.29-2 \u2013 Violence in the Workplace: Workplace Violence Prevention Program<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-color has-accent-2-background-color has-text-color has-background has-link-color has-x-large-font-size wp-elements-85b1200166d81a9756c0250c37e5f7ae has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(15.747px, 0.984rem + ((1vw - 3.2px) * 0.809), 24px);\"><em><strong>To create a best practice violence prevention program for social services, you will need management commitment, worker participation, an organizational violence risk assessment, comprehensive training, regular behavioural support planning, and robust incident reporting and investigation as well as ongoing evaluation.<\/strong><\/em><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What Employers Need to Know<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#ec871f\"><strong>Legal Requirements<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under <a href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-regulation\/part-04-general-conditions#SectionNumber:4.27\" data-type=\"link\" data-id=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-regulation\/part-04-general-conditions#SectionNumber:4.27\">Sections 4.27\u20134.31 of the Occupational Health and Safety Regulation<\/a>, employers must:\n<ul class=\"wp-block-list\">\n<li>Conduct a violence risk assessment. Learn how to <a href=\"https:\/\/csshsa.ca\/courses\/violence-risk-assessment\/\">here<\/a>.<\/li>\n\n\n\n<li>Develop written procedures for prevention and response.<\/li>\n\n\n\n<li>Provide workers with training on recognizing and responding to violence.<\/li>\n\n\n\n<li>Investigate all incidents of violence.<\/li>\n\n\n\n<li>Update assessments and procedures when risks change.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>This applies to all workplaces where there is a potential risk of violence, including group homes, shelters, outreach, youth services, crisis intervention, and support facilities.<\/li>\n\n\n\n<li>WorkSafeBC\u2019s Policy Section R4.29-2 also requires employers to develop a Workplace Violence Prevention Program and highlights the specific elements that must be included.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"819\" src=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=1024%2C819&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-8862\" srcset=\"https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=1024%2C819&amp;quality=80&amp;ssl=1 1024w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=300%2C240&amp;quality=80&amp;ssl=1 300w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=768%2C614&amp;quality=80&amp;ssl=1 768w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=1536%2C1229&amp;quality=80&amp;ssl=1 1536w, https:\/\/i0.wp.com\/csshsa.ca\/wp-content\/uploads\/2025\/11\/What-Employers-Need-to-Know-6.png?resize=2048%2C1638&amp;quality=80&amp;ssl=1 2048w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group best-practices-section has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-radius:0px;background-color:#fdf0e6;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-default has-base-color has-accent-1-background-color has-text-color has-background\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:var(--wp--preset--spacing--30);padding-right:0;padding-bottom:var(--wp--preset--spacing--30);padding-left:0\">Best Practices<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-520e6576 wp-block-columns-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px);\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-color\" style=\"color:#ec871f\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-1-color\">Policies and Procedures<\/mark><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assess the risk of violence by identifying high-risk settings, client-related hazards, and environmental factors (e.g., working alone, time of day).<\/li>\n\n\n\n<li>Create clear protocols for incident reporting and response.<\/li>\n\n\n\n<li>Track, document and review past incidents and near misses to reduce the likelihood of repeat occurrences.<\/li>\n\n\n\n<li>Develop and implement safe work practices to prevent violence (e.g., working in pairs, client check-in systems).<\/li>\n\n\n\n<li>Implement effective emergency communication systems.<\/li>\n\n\n\n<li>Develop behavioural support plans for all clients, update them regularly, and communicate all key information to employees.<\/li>\n\n\n\n<li>Involve your Joint Occupational Health and Safety Committee (JOHSC) or worker representative in all reviews and prevention planning.<\/li>\n\n\n\n<li>Regularly update risk assessments following incidents, near misses, or operational changes.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-1-color\">Training and Support<\/mark><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Train workers to recognize early warning signs of violence.<\/li>\n\n\n\n<li>Provide training on de-escalation and defusing techniques.<\/li>\n\n\n\n<li>Ensure all workers understand how to report and document incidents.<\/li>\n\n\n\n<li>Offer post-incident support, including debriefing and follow-up.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-1-color\">Take Safety Seriously<\/mark><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assess a wide range of risk factors, including:\n<ul class=\"wp-block-list\">\n<li>External and internal threats (e.g., domestic violence entering the workplace).<\/li>\n\n\n\n<li>Client-related risks (e.g., aggression, mental health crises).<\/li>\n\n\n\n<li>Environmental and situational risks (e.g., isolated work, handling valuables, enforcement roles).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Evaluate risks across all work environments (e.g., offices, residential settings, during community outreach, transportation, and virtual or remote interactions).<\/li>\n\n\n\n<li>Identify current control measures (e.g., training, workspace design, procedures) and assess where gaps remain.<\/li>\n\n\n\n<li>Use a standardized violence risk assessment tool or checklist to ensure consistent evaluation across all teams and sites.<\/li>\n\n\n\n<li>Keep detailed documentation of the assessment process, findings, and decisions. This demonstrates due diligence and supports compliance.<\/li>\n\n\n\n<li>Summarize identified risks and corresponding control measures in a written document. This forms the foundation of your Workplace Violence Prevention Program.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-1-color\"><strong>Work Together<\/strong><\/mark><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Involve front-line workers, supervisors, and JOHSC members in identifying tasks, roles, or settings where violence could occur.<\/li>\n\n\n\n<li>Train staff to recognize early warning signs of escalation; preparation is key to safe and effective de-escalation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-1-color\">Lessons Learned<\/mark><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review past incident reports, near misses, first aid records, security logs, and worker concerns to identify patterns and recurring risks.<\/li>\n\n\n\n<li>Reassess risks following incidents, near misses, staffing or program changes, or at least annually.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Disclaimer:<\/strong><em> This resource is intended to help community social service organizations understand the requirements of different aspects developing of health and safety programs. It provides information on key concepts and directs users to relevant resources. The content above is not a substitute for professional legal advice. Please refer to the included links or consult official legislation and resources for current and accurate information.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Workplace violence is any attempted, threatened, or actual harm to a worker, including verbal abuse, physical assault, intimidation, or harassment that occurs in the course of their work. 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