Countly Flex
Analytics infrastructure that's yours
Countly Flex gives you a dedicated analytics environment - built for your product, with full control from day one.
Whether you’re starting out or scaling up, grow faster with Countly
Dedicated infrastructure
Unlike traditional analytics tools, Countly Flex runs on infrastructure provisioned for you
No shared environments. No performance trade-offs.
Scales with you
Grow without replatforming. Scale as your data and usage increase.
Dedicated by default
Your own isolated analytics instance - always. No shared compute. No noisy neighbors.
Predictable performance
Dashboards and queries run on infrastructure designed for your usage - not competing demand.
Built for teams of any size. Dedicated infrastructure isn’t an enterprise upgrade. It’s how Flex works - from the start.
The Flex model
Included by default
Track activity, monitor engagement, and explore trends through real-time dashboards and core analytics tools - giving every team fast, reliable visibility into product performance.
Real-time analytics
Monitor product activity as it happens
Event tracking
Capture and analyze user interactions across your product
Session analysis
Understand user journeys and behavior patterns
User profiles
Build a complete view of each user and their activityt.
Dashboards & reporting
Visualize key metrics and share insights across teams
Views
Customize how data is organized and explored
Alerts & notifications
Stay informed about important changes and trends
Expand with advanced capabilities
When your needs grow, Flex expands with you - through focused capability sets, not fragmented add-ons.
Adaptivity capability
Build adaptive, hyper-personalized product experiences
Run A/B and multivariate experiments
Trigger personalized experiences based on user behavior
Collect and act on user feedback
Continuously optimize engagement and retention
Intelligence capability
Go deeper with data, analysis, and AI-powered insights
Advanced segmentation and cohort analysis
Funnel tracking and behavioral insights
Explore and query raw data directly
Leverage AI to uncover patterns and opportunities
Optional enhancements
Tailor your setup further
Support packages
Infrastructure upgrades
Custom deployment configurations
Why Flex
Not just another analytics tool
Built with isolation at its core - not added later. Flex gives you a stronger foundation for privacy, security, and compliance from day one.
Infrastructure
Data ownership
Compliance readiness
Performance isolation
Scalability
Enterprise capabilities
Environment control
Other analytics tools
Infrastructure
Shared
Data ownership
Shared environments
Compliance readiness
Add-ons or enterprise tiers
Performance isolation
Shared resources
Scalability
Plan upgrades or migration
Enterprise capabilities
Higher-tier plans only
Environment control
Limited control
Countly Flex
Infrastructure
✓
Dedicated
Data ownership
✓
Isolated environment
Compliance readiness
✓
Included foundation
Performance isolation
✓
No noisy neighbors
Scalability
✓
Seamless scaling
Enterprise capabilities
✓
Available to all
Environment control
✓
Full control
Frequently asked questions
How does Countly Flex pricing work?
Countly Flex uses a usage-based pricing model designed to scale with your needs. Plans are based on monthly active users (MAUs) and data points (DPs).
You can start with a trial to explore Countly Flex and its core analytics capabilities. A credit card is required to begin the trial.
As your needs grow, you can move to a higher tier or add optional features and services based on your requirements. This modular approach helps you tailor Countly Flex to your usage, feature needs, and support expectations.
Countly Flex is deployed in a private cloud region of your choice, supporting data residency and compliance requirements. Hosting costs may vary depending on the selected region.
Do I get upgraded to paid tiers automatically?
We do not automatically upgrade your tier. You choose the best tier for your needs and budget. If you exceed your tier’s monthly usage limit, your server access will be temporarily locked until the next cycle. We highly recommend always upgrading to a tier that ensures uninterrupted access to your server for the full Flex experience.
How do I get support from you with my Flex account?
Flex users can get help through our Discord community, where you can ask technical questions, connect with other Countly users, and stay up to date with product news.
Depending on your Countly Flex tier, additional support options are also available. These may include paid support packages and a dedicated Customer Success Manager for higher tiers.
I need to self-host, do you offer a solution?
Yes, we got you! If you are an enterprise organization, self-hosted version of Countly Enterprise is right for you. If you are looking for an open-source, light version of Countly for individual contributors, go with Countly Lite.
Does Countly have any security certifications?
Yes! We are ISO 27001 and SOC2 certified, Countly takes privacy seriously and helps you do the same within your organization and with your customers.
Countly Flex
Stop sharing your analytics infrastructure
Get predictable performance, full control, and a platform that scales with you, not against you.re.
No migration headaches
No hidden add-ons
No shared infrastructure