Service Providers Mobile App & Customer Portal

Two purpose-built apps, one platform.

A mobile app your service providers run the day from. A self-serve portal where your customers manage their own bookings. Both built into ConvertLabs, both connected to the same dashboard.

Service Providers Mobile App

Your service providers run the day from their phone.

A native iOS and Android app that puts every job, every detail, and every customer in your providers' pockets, so they can run the day from the field instead of the office.

GPS check-in & check-out, proof of arrival logged automatically
One-tap "on my way" notifications keep customers in the loop
Before-and-after photo capture, attached straight to the booking
Service-specific checklists so quality stays consistent every visit

Customer Portal

Customers manage their own bookings.

A web portal, branded as your business on your own subdomain, where your customers rebook, reschedule, update payment methods, and track their service history without picking up the phone. Less inbound, more retention.

Rebook, reschedule, or cancel in two clicks, with your policies enforced automatically
Save and update payment methods, no awkward "we need to update your card" calls
Full service history with addresses, providers, dates, and receipts
Built-in referral program turns happy customers into your sales channel
White-labeled on yourbusiness.convertlabs.io, your brand, not ours

Power Tools

The details that make it work in the field.

The details that turn the apps into something your team and customers actually use every day.

Push, Email & SMS

Reach providers and customers however they prefer. Push, email, and SMS are three independent channels you can enable or disable per business and per notification type.

Photo Documentation

Before-and-after shots attached to each booking, stored securely and tagged automatically. Proof of work, ready when you need it.

In-App Checklists

Custom checklists per service, generated automatically from the booking. Same standard every time, no training overhead.

GPS Tracking

Check-in and check-out captured with location, so you always know who showed up where and when. Accountability without the awkward conversations.

Referral Program

Built into the customer portal. Every happy customer gets a one-click way to send you new ones, with rewards tracked automatically on both sides.

White-Label Subdomain

Your customer portal lives on your own subdomain, branded as your business. Customers never feel like they're using a third-party tool.

FAQ

Still have questions?

The specifics most operators ask about the apps before rolling them out.

Do my service providers need a separate login or account?

No passwords to manage. Service providers download the ConvertLabs Provider app and sign in with a magic link, either one you send them by email or SMS from the dashboard, or one they request themselves from the app's login screen. Tap the link, they're in.

What happens if a provider's phone has no signal mid-job?

Photos, checklist progress, and check-in/out actions queue locally and sync as soon as the phone reconnects. Nothing gets lost. The provider can keep working through the job and everything reconciles when they're back online.

Is the customer portal really branded as my business?

Yes. The portal lives on a subdomain you choose (yourbusiness.convertlabs.io), uses your logo and colors, and shows your business name throughout. Customers experience it as your tool, not ours.

How do customers access the portal?

When a customer books for the first time, they receive a welcome email with a link to their portal and their login credentials. From there, they can reset their password themselves anytime, or you can resend their credentials from the customer view in your dashboard.

Is the provider app available on both iOS and Android?

Yes. Fully native on both, with the same feature set. Push notifications, GPS, photo capture, and offline sync all work identically across platforms.

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